Dependable Movers

Jul 3rd, 2021

Mar 29th, 2021

Great experience! Max and Sergey were careful and efficient with the loading process. Our furniture was protected and wrapped with supplies that they brought. The k's again, Max, Sergey, and Gulia!
Oct 30th, 2020

My bad experience with Dependable Movers is lengthy. I’ve avoided doing this for a while because I wanted to give them a chance to make it right but I haven’t heard a thing from them in months. It begins with pickup. The packing crew came hours later than our time that we had scheduled (9am-11am was the scheduled time. They came after 2pm and didn’t finish until after 6pm). No one contacted me to tell me this. I had to reach out to them after my pickup time window passed. This lead me to have to take a 12+ hour drive in the middle of the night with an infant. While packing our items they broke my dresser which they were well aware of. The movers notified us and the company of this and said claims will handle it. After all of this, more issues came. According to the contract, our items were estimated to be at our destination 3-10 business days after pickup date. Our pickup date was 10/30/20. Our belongings didn’t come until 11/18. The time in between these two dates, I was in contact with Dependable movers multiple times. Every time I called they could never give me a projected delivery date until they finally said it would be coming 11/13/2020, which I was fine with because that was 10 business days from 10/30/20. On 11/13, I heard absolutely nothing from the company. After calling multiple times, they told me my items would arrive at 7pm 11/13. 7pm came and went and Dependable Movers did not contact me with updates or anything. On 11/14, I called the company over and over to get a status update. I also emailed. Finally I found the email for “support” and sent them an email and they respond saying the office was closed because an employee committed suicide and his brother was our driver who had our belongings and was supposedly in route and turned around and now my things would be delivered before the 19th “per the contract” (even though contract doesn’t say that). I understand things happen that are out of anyone’s control, but you still need to keep your customer updated. I shouldn’t have to be hounding a moving company down for my belongings. Now comes 11/18. On 11/18 I email asking was my delivery still coming 11/19 so I could be prepared for them finally arriving and I hadn’t heard anything from them since the last email. They email back saying my delivery would be to me in less than a hour. How unprofessional is this? They claim they emailed me to tell me but I didn’t get any email and trust me I checked multiple times. Regardless, they promised I’d receive a call from the team at least 2 hours before they’d be there. That didn’t happen. So I had to rush to my new place so I could be there for delivery. What would’ve happened if I never emailed? Now here’s my delivery issues. Upon their arrival, the crew clearly hit my power line (which I have a picture of) and I didn’t have electricity for almost 2 days which means I didn’t get to stay at my new place until 3 weeks after I left the first place. Also when they delivered, my mattress was ripped/damaged because they didn’t let me know I needed to buy mattress bags. They state that they wrap all furniture so you’d think that a mattress, which is furniture would be included, but it’s not. My bed frame was not put together correctly, screws were loose and missing, which caused my bed to sink in the middle. My child’s crib was also put together incorrectly. They used a drill when it can only be put together using allen wrenches and now the screws are stripped and will be an issue if I want to take the crib apart. I had a set of allen wrenches for this exact reason and they took them when they left. Claims department stated “they only use drills” so they knew it wasn’t theirs. I’m also missing 2 boxes of my items. When I contacted claims with my issues, Sheila Massaro tried to dispute every issue I had but said she’d be sending me claims forms, which she never did. Ever since then I’ve emailed and called and left voice messages to which I’ve gotten no response whatsoever. They don’t even pick up. So if you’re looking for a dependable mover, this is not the right company. Service: Out-of-county removals
Apr 26th, 2021

My contract with Dependable included a move-out on October 11, short term storage, and a final move into my new home on October 24. At the time of agreeing to the contract, the owner, Shawnetta, assured me I did not need additional insurance as her movers were very professional and everything would be wrapped and treated professionally. True to her word, my initial experience was fine. Four men showed up on time and were professional. Had this level of service persisted, I’d give them full marks. However, the next three months were a nightmare. They were scheduled to arrive at my new home on October 24th between 9:00 and 11:00. They arrived after 6:00 that evening with two men. It was after 1:00 the next morning when they finally decided to call it a day leaving me with an incomplete move, missing pieces and broken furniture. They did ask if they could bring the missing pieces and complete the work the next day, but Shawnetta stopped the work as I had to file a claim. My 84 year-old husband and I completed the move the next day and began to find more damage, and more missing pieces. When I told the owner of these new discoveries, she told me I should have listed all issues the day of the move. She did say a table-top and recliner were still in the warehouse. I sent her pictures of the damage and she sounded distraught and I honestly felt she was willing to make things right. She terminated the two men who had delivered my furniture and offered me $1,000 for the damage. I didn’t accept this offer as I knew the damage was far in excess of that amount. She asked that I get estimates and she would make contact, but she didn’t like their pricing. She then contacted other restorers herself and we agreed on one. She said she would send them the pictures of the damage. I didn’t hear back from her (this became a recurrent theme), so I contacted the restorer myself and found they had never received any pictures, so I sent them myself. The estimate came to $2,200. After trying for days to make contact, I did call my credit card company to inquire about placing a dispute on the original charges. There was some mix up that caused issues for Dependable but I resolved these issues in good faith and Shawnetta even called and thanked me for my efforts. However, I was still missing furniture, much of what I did have was severely damaged, and no settlement was made. Many text messages, emails, and phone calls were made but with no response. I was finally told Shawnetta was in hospital. I’m sorry she was ill and hope she is ok, but no one else was apparently able to help. Finally, K.C. took over for Shawnetta in early January. She scheduled delivery of the table-top and recliner on either January 14 or 15 and said she’d send a settlement check for $1,000 overnight by FedEx. She also asked that I sign a claim release. I emailed that release on January 14. The delivery dates came and went and no furniture, no check. After leaving numerous messages I reached K.C. and she told me that as they hadn’t received the release in time, they couldn’t deliver the furniture until the 19th! This made no sense, but she promised to send the FedEx tracking for the settlement and then promised a new delivery on the 19th. The 19th delivery date came and went as well. K.C. still would not answer her phone or return a call, but by this time, I was certain they did not intend to honor their commitment. Shawnetta’s husband showed up unexpectedly late on the evening of the 20th with the table-top and recliner. The recliner was fine, but the table was damaged. I have yet to receive one dime of the $1,000 they committed to, not even the basic insurance included in the contract. This has been an incredibly disappointing experience. Services: Storage, Senior move, Out-of-county removals
Feb 11th, 2021