Paul Davis Restoration of Charlotte is located at 2205 Distribution Center Dr # A in Charlotte, North Carolina 28269. Paul Davis Restoration of Charlotte can be contacted via phone at (704) 399-2488 for pricing, hours and directions.
Work was done in a timely manner.Job done correctly. Workers removed all discarded material. Contractor was knowledgeable and kept me abreast of work. Sent needed material to insurance company. Very polite crew.
Business Response on GoogleMar 7th, 2024
Addie, your review and rating are greatly appreciated! We're glad our team's efficient work, thorough clean-up, and professional communication met your expectations. Thanks so much for taking the time to share your excellent feedback!Abbie & Scott Bailey, Owners, Paul Davis Restoration of Charlotte
Jeremy Yaekel on Google
Business Response on GoogleJan 27th, 2024
Jeremy, we appreciate you taking a moment to share your great rating of our restoration business. We appreciate your excellent endorsement! Abbie & Scott Bailey, Owners, Paul Davis Restoration of Charlotte
Sherry Warren on Google
Luke and Oliver dried my house out. They were great! Appreciate the help.
Business Response on GoogleNov 23rd, 2023
It's our pleasure to step in and help you, Sherry! We're glad Luke and Oliver did a fantastic job drying your home out, and we look forward to passing your appreciation along to them. Thank you for trusting our team!Abbie & Scott Bailey, Owners, Paul Davis Restoration of Charlotte
Lara Carson on Google
Highly recommend!! The CLT team is superb! We hired them to refurbish our laundry room. They handled coverage and pricing conversations with our insurance company, helped us make selections and ordering flooring and paint, and even went above and beyond to make sure all previous water damage was repaired before doing full restoration. They were transparent with quotes and pricing and were so responsive and supportive throughout the whole process. They clearly take pride in their work, the end result looks better than when the home was built. They ensured not just customer satisfaction, but sincerely exceeding expectations. So glad we went with this company, it made this whole process stress-free!
Business Response on GoogleSep 26th, 2023
Lara, your review has our team beaming with pride! We're thrilled to hear that our team, especially those who worked on your laundry room refurbishment, were able to provide such an exceptional service. Thank you for sharing that our services made your refurbishment process stress-free and exceeded your expectations! Abbie & Scott Bailey, Owners, Paul Davis Restoration of Charlotte
Zack Collins on Google
We had issues with leakage from our shower. Paul Davis was assigned through insurance. They assisted us fairly well in the demolition/restoration process. They were a bit difficult to get ahold of but were helpful in talking through the best ways to address the problem and minimize costs to us, and did an adequate job on the demo. They assured me they would help with the shower install/replacement as well, however as soon as I signed a "work complete" form for the demo, I never heard back from them. They would not return my calls. Finally 6 months later (after living with a hole in our bathroom and having to find another contractor to fix it), I get an invoice (the first one I had received from them) and a text saying "you owe us money or we will call our attorneys for insurance fraud".
They may do adequate work, and hopefully others had better experiences, be we won't be using Paul Davis again.
Business Response on GoogleDec 3rd, 2023
Mr. Collins I sincerely apologize that that you received the message from an employee in our office. The person was not authorized to send you a text message that included that verbiage. We have dealt with that employee and once again I am very sorry. In looking at the file, I found where people had reached out to you 4 different times with no response.We completed your drying and demo in your bathroom back on May 26th. There is no record of ever being sent a repair assignment by your insurance company which may have added to the confusion. It has been six months since we completed the work at your home. It takes a long time to get paid in this business and since it has been six months with not being paid. People decided to take things into their own hands. I will give you a call to discuss.
