Paul Davis Restoration of Charlotte

Jason and Victor were professional and informative. They came out immediately and scheduled the repair for the next day. They were on time and called to let us know they were on there way. They job was professionally done and in a timely manner. I would highly recommend Paul Davis Restoration of Charlotte. Thank you, Kevin & Janet Urban Services: Mould inspection, Mould removal
Aug 8th, 2021

Amazing experience working with Tracey and Andrew. Great service and were always responsive when I called. They made the process very easy and Smooth for me and kept me up to date on what was happening. I would highly recommend them! Thank you for everything ❤
May 19th, 2021

Unprofessional & dishonest Co, demolition crew went beyond scope of Insurance Claim (Insurance Co had to stop them when we reported this fraud). Paul Davis Co also submitted extra work for Contents Removal which was not completed. Thus they took advantage of Insurance Co by securing addt'l reimbursement during COVID which they didn't honestly earn. Project Leader & Franchise owner wouldn't return phone calls. Service: Water damage cleanup
May 12th, 2021

Worst company ever in all my years. What should be a weeks worth of work has now been 7 months and still unable to live in our home. The project manager has been unresponsive and lied numerous times. The incompetence and deception has been indescribable. We have been lied to so many times and have been made so many empty promises. There is no excuse to not be able to live in our home for 7 months with what should take a maximum (if slow workers) to fix in 2 weeks. We have friends that have built entire homes in 7 months even during Covid, and we can't get 3 rooms fixed with new drywall and insulation. I would never recommend this company as long as I live. Update: Just to clarify, this is the correct office. My daughters home was hit by a car in April. Paul Davis was hired in May to begin repairs. Delay after delay, not getting permits, failing inspections, not being responsive, no communication, I cannot understand how a company can exist with such poor business practices. A tub came in damaged, so instead of ordering one right away, they waited 2 more weeks (after 7 months) to order a replacement!!! The general manager assured my daughter and her husband on November 23 that he would update them every other day with progress reports and assured them things would be taken care of, Well, as of December 25, he has never called them, even after they have called him and left numerous voicemails. I cannot understand how someone could treat other human beings this way. These kids have been out of their home for 8 months now, they couldn't even spend their first Christmas with their new baby. Shame on you Paul Davis. We have encouraged them to reach out to an investigative news team, maybe that will shed some light on this sad situation. My heart breaks for them. What is so unbelievable is that this IS NOT A HUGE JOB!!!!!!!! There is no excuse. Hopefully either Channel 9 or Channel 3 news team can get some action. I have left my children's names off of this post because I feel they are being intentionally abused. But you know which case we are referring to. It seems you would want to get this work done and close the case. Services: Flooring, Drywall installation, Floor fitting, Tile replacement, Drywall repair
Dec 29th, 2020

Tracy Thompson is the most awesome person. She helped us in 2014 when we had a house fire and then again this year when we sold our house. We totally put our trust in Tracy for packing and unpacking. We never hesitate to trust her for all of our moving needs!!! Love you Tracy!!
Aug 17th, 2020