Ally Financial

The worst
Jul 22nd, 2021

If I could give zero stars and write a review, that would be great. I’ve never called Ally for anything but when I called to pay an outstanding balance, I was not treated like a customer. The reps were rude, no help, and they had no idea who the account belong too etc. although the collection agency I set payments up with is still collecting. Did I mention they had an attitude with me and hung up on me, while I was asking questions. Like everyone else has mention, this bank is fraudulent and you get no where with them, while they’re still reporting negative/wrong information on your report. Stay away. I’m going a little further than this review.
Jul 20th, 2021

This company over charges, double charges, and gives you a different story for everyone you speak with.. I’m kind of glad my car was totaled out so I don’t have to deal with them but I’m still being charged for some reason and I can’t get a straight answer. The banking system is cool but the auto financial system seems fraudulent for the fact I keep getting wrong information from everyone!! Can this company please get all on the same page?!!
Jun 24th, 2021

After 5 hours on hold got dropped. And i wanted to be their customer. I think I changed my mind. Ally Auto needs more than 1 employee to handle customer service. And I took screenshots before at 2 hours when I was in a shock for the time I have to spend on the phone. Little did I know. 😩
Jun 16th, 2021

Ally extended warranty- premier protection customer service is the absolute WORST! They cancelled our extended warranty without our knowledge- went through hell to get it put back on- traded our vehicle in and now we are going through even more hell to get our money back from the warranty! We’ve emailed, faxed and MAILED our payoff letter to them and once they finally, after multiple calls, received the letter, the guy mailed the check back to GM Financial instead of us! What is wrong with you people?? It’s been 2 months since we traded our vehicle in! They take your money with no problems- but to try to get what is owed to us is ridiculous! I will never ever do business with Ally in any capacity and I advise anyone thinking about it, to go elsewhere!
May 12th, 2021