Equitable
-
8501 IBM Dr
Charlotte, NC 28262 - 888-292-4636
Hours
Chamber Rating
-
Richard Thompson
Psycholocal disorder characteristics.
Jan 18th, 2021 -
Keith Angelocci
Don't count on this company to pay their claims. I filed a death claim on two policies in mid April, was told the claim was in order and would be paid in 30 days. When I called after 45 days, they said the checks were mailed, but they entered the incorrect address. The claim rep said they would reissue the checks and send them out FedEx. 3-5 business days. 10 days later, claims indicated the checks had not been issued, promised to handle it the same day and confirm with phone and email. Naturally that did not happen. Understand that COVID has an effect on operations, but this kind of service to a grieving family is cruel.
Jul 21st, 2020 -
Ian C
Most incompetent, unprofessional, non-responsive company I've ever dealt with in my life. I've been trying for over 1 month to fix a problem with my account. I've tried calling, emailing, faxing and mailing. Every request gets ignored. Does Equitable (AXA) exist? Did they go bankrupt? Is anyone home? I totally regret ever getting a life insurance policy with these numskulls.
Jun 10th, 2020 -
GPR13 Martinez
Apr 8th, 2020 -
Nikki Smith
Most inefficient company. If you enjoy waiting on hold for 45 min to an hour before a human picks up the phone, than look no further! Waiting long periods of time before someone answers is a consistent problem. I called today seeking information about a payoff amount I was quoted and was told there was no one I could speak with to verify that the amount would be honored; that I would need to mail in a letter requesting that it be honored and even then it may not be (all the while interest is accruing on the account, I wonder who that benefits?! Certainly not the customer).
Sep 24th, 2019
Contact Info
- 888-292-4636
Questions & Answers
Q What is the phone number for Equitable?
A The phone number for Equitable is: 888-292-4636.
Q Where is Equitable located?
A Equitable is located at 8501 IBM Dr, Charlotte, NC 28262
Q What is the internet address for Equitable?
A The website (URL) for Equitable is: http://www.axa.com/
Q How big is Equitable?
A Equitable employs approximately 20+ people.
Q What days are Equitable open?
A Equitable is open:
Friday: 8:30 AM - 5:30 PM
Saturday: Closed
Sunday: Closed
Monday: 8:30 AM - 5:30 PM
Tuesday: 8:30 AM - 5:30 PM
Wednesday: 8:30 AM - 5:30 PM
Thursday: 8:30 AM - 5:30 PM
Q How is Equitable rated?
A Equitable has a 3.0 Star Rating from 11 reviewers.
Hours
Related Categories
Ratings and Reviews
Equitable
Overall Rating
Overall Rating
( 11 Reviews )Richard Thompson on Google
Psycholocal disorder characteristics.
Keith Angelocci on Google
Don't count on this company to pay their claims. I filed a death claim on two policies in mid April, was told the claim was in order and would be paid in 30 days. When I called after 45 days, they said the checks were mailed, but they entered the incorrect address. The claim rep said they would reissue the checks and send them out FedEx. 3-5 business days. 10 days later, claims indicated the checks had not been issued, promised to handle it the same day and confirm with phone and email. Naturally that did not happen. Understand that COVID has an effect on operations, but this kind of service to a grieving family is cruel.
Ian C on Google
Most incompetent, unprofessional, non-responsive company I've ever dealt with in my life. I've been trying for over 1 month to fix a problem with my account. I've tried calling, emailing, faxing and mailing. Every request gets ignored. Does Equitable (AXA) exist? Did they go bankrupt? Is anyone home? I totally regret ever getting a life insurance policy with these numskulls.
GPR13 Martinez on Google
Nikki Smith on Google
Most inefficient company. If you enjoy waiting on hold for 45 min to an hour before a human picks up the phone, than look no further! Waiting long periods of time before someone answers is a consistent problem. I called today seeking information about a payoff amount I was quoted and was told there was no one I could speak with to verify that the amount would be honored; that I would need to mail in a letter requesting that it be honored and even then it may not be (all the while interest is accruing on the account, I wonder who that benefits?! Certainly not the customer).
Overall Rating
Overall Rating
( 11 Reviews )Write a Review
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