Belk

Trying to return an item and being passed around - dont order anything online and better dont shop there!!!
Jun 26th, 2023

May 23rd, 2023

I went to the Friendly Center location in Greensboro after a 3 year hiatus and was appalled by what has happened to one of previous favorite shopping venue. I needed two mens jackets and a few dress shirts, socks, etc. the products available would have not been out of place at Kohls, target or any third tier retailer. I went to a mens clothier and when I left I had what I was looking for, they had a $684.21 sale; Belk made nothing. The apparent decision to focus on less appropriate adult wear is not proving a good model. I, and other associates, realize the situation and have decided not to trouble your staff with our needs or their time.
Feb 16th, 2023

Yesterday, I went shopping at what used to be my favorite store. No more registers and helpers throughout the store. Only dressing rooms open were the two (men and women) in the middle of the store. I miss the sweet lady that used to help me in the lingerie section, the dressing rooms and checkout there. So I walked to the middle of the store and had to wait in line for a dressing room. After I made my choices, I walked up to the front to check out. There were at least 15 people waiting in line. I walked out without purchasing anything. This is Belk, not Rosss. I also noticed when I did my Christmas shopping online at Belk as I usually do, there were a lot of woke or green statements in the description of the clothes. I think I will return my Belk credit card and find a new store that appreciates their customers. Its not Belk anymore.
Mar 21st, 2023

If you own Belk stock, Sell! Sell! Sell! This is the system they have set up, so there is no doubt they will soon close their doors. Pitiful! Tried to buy clothes in-store and I could not access the Belk App because the store "doesn't have wi-fi and cell access in the building is weak". So they would not provide the discounts. Had the manager, who enlisted 4 additional staff member to try to access the Belk app on my phone to no avail. So, I did not buy the clothing because I could "not provide the discount without the app coupon". No offer to assist with the discount. So abandoned the clothing I had selected in-store, but I did ask the manager to order a sports coats (didn't have my size) and see if she could get the 50% off discount. She placed the order and said it would be delivered to my home by Monday. Welcome to Wednesday! I called customer service, the voicemail instructed me to provide my 10 digit phone number and a link would appear to provide me with a tracking link with my order number. After four attempts, no text ever arrived. start over...Hold for 12 minutes to speak to a human. Of course, they could only tell me the order was probably sent USPS, but they have no confirmation that it was ever shipped. This company is so behind the times, they deserve to close!
Mar 17th, 2023