Extended Stay America Corporate Headquarters

Randy Hamilton _{on ChamberofCommerce.com}

Mar 20th, 2024

I was satying at extended stay and payed 380 for a weak I went to work sunday night for a coupkle days and leaft a registered guest who snuck some cats to the room. they pulled some trick about a 26 dollar phone bill tricked her outside locked her out, snuck in the room then I had to come back from out of county were the manager held the animals hostage in thwe room trying to extort money out of me they totally trashed the place because we were locked out finally had to call police to get our stuff have industrial stuff to clean hope they enjoyed tax deduction not friendly at all pet or other wise totally in room alone like 30 ours locked out bartlesville.

Amanda Nava _{on Google}

Feb 24th, 2023

Negative zero stars!! Horrible hotel and general manager Mirian Leon experience. I booked a room for one night here in the West Dundee, IL location. The worst decision ever! I wish I would have read the reviews before booking here. Let me begin with the room experience. Housing keeping did a horrible horrible job if any. There were stains on the kitchen walls, microwave, and the fridge. There were stains on the walls of the bedrooms. I had to wipe things down to even feel comfortable to touch any of the surfaces. There was mold in the bathroom. The bed sheets had stains on them! When I attempted to call the front desk, the phone in the room did not even work!! I had to call the front desk with my cell phone. When I told front desk about the bed stains they told me to return them to the front desk and then they would provide me with new ones. I asked if house keeping could change the sheets. Front desk stated house keeping went home. About ten minutes later maintenance came and brought me a fitted sheet and loose sheet. When I asked about the top bedding blanket, he said they did not have any more. Luckily, I had a blanket in my car. Otherwise, I wouldnt of had any blanket. We still stayed the night even though the room was horrendous. While we were sleeping we heard the house keeping lady in our room in the morning. How is the okay that house keeping was in our room while we were sleeping? That is invasion of privacy. Two days later, I call the hotel to ask about the $100 deposit and how long it usually takes to be returned. The lady on the phone said I would not be receiving my deposit and accused me of something I did not do and stated she had proof. I went back up to the hotel to see proof to dispute the wrongly accused accusation. I had the most unprofessional, unethical, awful, dishonorable, and terrible encounter with the general manager Mirian Leon. She is very rude and fought with us. Ive worked in customer service for 10 years. The treatment she provided us as paying customers/guest was poorly and I am still in shock how bad she handled it. We asked to see the proof she denied us of that. When I asked to see the documentation that I signed, she denied us of that. And she would not provide me with a copy. She did nothing to try to help us. Matter a fact she said we arent guest therefore, she did not need to assist us. We were paying guest two days ago and she did not care to do the bare minimum to assist us. Arent the customers always right. Arent you supposed to provide the best customer experience that people would want to return. To top it off the other front desk attendee who was a tall Hispanic male, knew she was wrong and could not say a word because she was there and forced him to go back to a different room. Mirian needs to be trained on customer services experience. Matter a fact she should be fired after all those customer complaints against her. I am flabbergasted that I read all these horrible reviews on Mirian and she is still the general manager. They need to get rid of her and I am sure the hotel could improve by a whole star or two if she was replaced by a professional manager. Mirian put me on the block list and stated I would never be able to stay at an extended stay in the state of Illinois. She treated me so unfairly and rude over something that I was wrongly accused of. And when I defended myself against the accusation she was very unprofessional and did not assist us to come to a conclusion. Where were her basic problem solving skills to solve the grievance at hand. I highly highly DO NOT RECOMMEND TO STAY AT THIS HOTEL!! My first and last time staying at any extend stay Americas due to the worst experience here. They provided the worst hotel experience I have ever had. I want my $100 deposit back especially when I know I did not do what they accused me of. They wasted an hour of my time to drive to the hotel and get no where because Mirian is very unprofessional and has no empathy for her guest. And I deserve a whole refund for the bad stay/experience I had there in general.

Susan Elmer _{on Google}

Feb 23rd, 2023

Desk employees every rude, and harassing. Continually threatening to kick you out of your room. Nice place but need employees who respect people and understand who is responsible for their jobs!!!

Denise Overton _{on Google}

Jan 29th, 2023

Unexpected circumstances brought me here, I booked my stay online under distress thinking I could apply my perks number $2000 dollars later, COULD NOT GET CREDIT FOR MY STAY.

crystal gauldin _{on Google}

Jan 28th, 2023

The Indian lady in the lobby is completely rude. I don't even want it give a star. My best advice is go somewhere else. The tub had half a pound of hair in the drain. There was old cigars under the bed. Our stay was not enjoyable.