Time Warner Cable Business Class

Ryan Harner _{on Google}

Mar 31st, 2022

Very rude CSRs and even worse CSMs. They portray immoral practices, admit to lying, charge extra $20+ fees with no explanation, and then refuse to actually provide customer service. "Yes, we lied to you, but we're charging you for it anyway. I made a note about your charge being a valid charge, so now it's a valid charge and you must pay." ..... what..? How are these guys still in business? They are not the monopoly anymore, and people are starting to realize that.

Mary Johnson _{on Google}

Mar 25th, 2022

I have requested they stop calling. They call me everyday 5 or 6 times a day from different numbers. It's very annoying and I feel they do it intentionally. I've tried to contact local company and corporate only to get a sell representative. My next step is to contact the BBB.

Katie Rhodes _{on Google}

Mar 14th, 2022

This company basically called me a liar. There was a voluntary disconnect that was not authorized by me or my fiance. Only found that out after we went to do a change of address when we moved and they told us our account was no longer active due to voluntary disconnect THT NEITHER OF US DID. So i had to create a new account. Then more shady stuff happened after that and so I was closing my account with spectrum which they then told me i was not an authorized user when i was the one who made the account UNDER MY NAME. They did not put it under my name. they put it under my fiances name instead when HE was supposed to be the authorized user and me as the account holder. He has been overseas during all of this and cannot call or make decisions but i can since i was authorized at the time on the old account. Well now that im not authorized on this new account, i had to speak to a supervisor who initially went ahead and deactivated the account for me and waived all rendering fees due to all the issues because there was more than just that. But this post is long enough lol Anyway I just got a call saying i still owed for my cable bill at the old address and when i explained everything, all of a sudden its showing a normal transfer for change of address on the day that i initially called to do so, but was then told it was disconnected and i had to make a new one. Well he said it only shows a transfer for change of address with the same account number and said the new account im talking about does not exist. There were also no notes logged or names of the supervisor i spoke to. Amongst other things he said he was not seeing. Mighty funny how he could see the days i called and could see i did in fact speak to someone. But there were no notes? no names? and all of a sudden my old account is shownig it wasnt disconnected and was showing still active at the time of the transfer?? Like i wasnt told there was a voluntary disconnect! My mother in law was sitting beside me when I had to make the new account!! Then he started threatening my fiances credit saying its going to go to collections and hurt his credit if he doesnt pay it. and that "IF WHAT IM SAYING WAS TRUE" then there would be notes logged. I told him it sounded to me something was tweaked and changed to cover themselves for the screw up. I was so mad i was shaking! Never again! I learned my lesson!!

John Mills _{on Google}

Mar 5th, 2022

Called to cancel my Internet and the customer service woman told me that they do know it split the bill because my payment due date is half way through the month. Now they have sent me a bill that extends halfway into MA, even though they are fully aware I will not be using the service and have not done so for 2 weeks already. Last time I made the mistake of having them as my Internet service provider, I had to email the vice president of the company 3 months after I had canceled my service to actually have it canceled. Go with AT&T, you will be much much happier and get better customer service.
2/19/2022
Update: I worked with the customer no service again on my girlfriend's behalf and another fail. She has their internet equipment hooked up and this week I have tried to hook up two separate devices that require the 2.4 Ghz frequency and they had NO clue on what to do to get it working, except reboot the router. Did this work? Of course not! Just like I told him. But because he doesn't understand how a router actually works he never could and these are the "backline" techs. Find literally any other option for service than this company. The only guarantee with this company is that they will lie to you and leave you disappointed at the end of the day.