Cary Behavioral Health

Erika Rimar _{on Google}

Apr 3rd, 2024

As someone who works in healthcare, this office has become incredibly frustrating to deal with and borders on negligence. Dr. Bajwa seems to be a very competent and intelligent practitioner, but is clearly stretched way too thin. After you receive your diagnosis, he will be 30-60 minutes late to appointments and spend under 5 minutes with you. The last several times, I have been deferred to his medical students for follow up. In addition, his front desk staff are absolutely incompetent and impossible to reach. You can only contact them via text, and it often takes several messages over several days to receive a response. It also took several follow ups just to receive the diagnostic tools I was supposed to receive for my first few visits, and they are very slow to respond to appointment requests. Most recently, I was unable to get an appointment until I was completely out of medication, and then had to follow up with them several times to have the proper medications sent to the correct pharmacy. It has now been over a week of me reaching out daily regarding this, and a week off of any medications. It is only after I cancelled my future appointment that they finally reached out to try and correct the issue. As stated previously, I work in the field and cannot imagine having to try to navigate this office without any sort of health literacy. I have had to take matters into my own hands and advocate for myself on several occasions, and for that reason I will be transferring my care to an office that respects my time and money.

Russell Villard _{on Google}

Mar 26th, 2024

I've been with them for over a decade, and yes, since convid the office situation has declined. But my last PA Aaron did great under distress, and my hope is that the office communication will improve. They have helped me many times, so Im rooting for the office to improve. Nice to meet the manager. She was sweet, but I do miss the old crew.

margaret haughey _{on Google}

Dec 23rd, 2023

I cannot leave zero stars, but if I could I would. The front office or whoever responds to my texts is incompetent.
I have been requesting copies of my medical records since early October, and I have provided TWO medical release forms.
My provider is no longer with this practice, therefore, I do not have a live person to contact. I am writing the Medical Director out of frustration.
The front office is the face of the business. I cannot recommend this practice if a basic function cannot be handled in a timely manner; it is difficult to escalate this issue. I am beyond frustrated; as I live out of town I cannot just drop in and sit until my request is processed.

Justin Phillips _{on Google}

Dec 18th, 2023

We hAVe fOrWarDeD yOuR MeSsAgE tO tHe cLiNiCaL tEaM.
This office fails miserably and repeatedly to staff a front desk, you cant even call a human being even during open hours, its all text chat garbage and its insulting how many times patients have to reach out to do anything outside of the status quo. The clinicians and therapists could be the best in the world but it doesnt matter if theres not a person who will pick up a telephone when you need something.