Stafford Jewelers

A stone fell out of a very sentimental ring that I have. Its a simple jasper ring set in silver. Its value is priceless to me. I took my ring to be repaired and agreed to a reasonable price. At pick up I noticed a crack in the ring and the woman working the counter became very confrontational. The jeweler came out to offer an explanation of it coming out during polishing (reasonable explanation) I mentioned if I had known I would have had it repaired. The lady assumed I was being confrontational instead of trying to find a solution and started yelling at me. This is unacceptable behavior and horrible customer experience for a first time customer. I will never be back or recommend
Feb 25th, 2024

Feb 23rd, 2024

I've been to this shop three times in the past 10 years for minor watch repairs. You know, replacing bands, sizing bands, replacing batteries. Basic stuff like that. EVERY SINGLE TIME I was told they couldn't help me: "We don't work on [brand] watches." "We don't work on smartwatches at all, even swapping bands." Today it was "Well, we *can* change the battery, but my husband's busy and I don't want to bother him. You can leave it with us and come back in 4 days". I don't know why I bother. The guy who runs the watch repair kiosk at Eastridge Mall does a great job and charges ridiculously low prices for basic repairs. Only takes about 10 minutes, too. EDIT: Now the owner of this shop is slandering me. He said: "If you recall looking around the store when you were there, we had 4 or 5 people waiting to look at Jewelery in our cases." Nope, I was the only person in the store at the time.There was an older lady walking out as I walked in, though. Does she count as 5 people? He said: "I dont work on smartwatches." That's his prerogative. But I was asking them to just replace a band, not open the watch in any way. But that was 18 months ago. He said: "left watch at 4:30 Friday afternoon" According to Google Maps I was at your shop at 12:33, not 16:30. He said: "Your watch will be available for you to pick up on Monday morning for you to take to the kiosk guy!" Uh, no. When your lovely wife said it would be late Monday afternoon for you to do a 6 minute repair I thanked her and said I'd try my luck elsewhere. He said: "Giving a one star review because we couldnt accommodate your need at that very moment is petty." No, replying to a bad review with lies is petty. Try again.
Jan 3rd, 2024

Went there today to get my granddaughter ring straighten back out from where she stepped on it. Very friendly and helpful. Put a big smile on her face. Thank you very much. Highly appreciated and highly recommended this place. Two thumbs up
Oct 28th, 2023

Really kind and does great work. 5/5 jeweler!
Sep 20th, 2023