Papas Gold City Jewelers

I have been buying jewelry from them for the past 16 years .They have the best quality jewelry in the business with fair pricing . They have always gone above and beyond for me at treat me like family I would highly recommend them to anyone that would listen trust me you will be more then satisfied.
Feb 27th, 2024

My Mom now deceased bought all of her jewelry here. Ive been buying there and love it. Friendly, kind staff for many many years. They are the best. I wont buy jewelry any place else.
Feb 22nd, 2024

Good people papas gave me a good price my chain will recommend
Dec 31st, 2023

Bought I watch here in September for a friends 73rd birthday. Gave it to him, only to be mortified when he called a week later to say the watch didn't even work (beyond embarrassing). Apologized and told my friend to hold onto the watch until I could get it back. He lives in Jersey, I'm in Manhattan, wasn't able to see him again until Dec. Got the watch back, went to the store with the receipt. Saw the owner first, explained to him it was a gift and didn't work. Before I could even say please just credit back my card for the watch, owner said "probably just the battery" takes the watch to the back, then the person who sold it to me came out, told her what happened - at least she acknowledged how embarrassing must have been, apologized, said she felt bad, and said she'd check on the watch. Finally, a third person comes out - and topped off the experience. When (after explaining again what happened) I simply politely asked if I could just return the watch for credit (as it would understandably be embarrassing to try to "re-give" a gift that didn't work the first time). First, immediately responds with "Oh no, you can't get credit for this" (as if it was absurd to ask for a credit back on a gift item that didn't work), then, in what appeared to be a petty, ignorant, (and very offensive) effort to justify her response, actually says "this looks like it's been worn already." Beyond the fact the watch, nor the band had a blemish on it, the band was still in a fixed "round position" from being around the holder in the box all that time. Immediately corrected her insinuation. Again, a pathetic, ignorant, accusatory insinuation to try to justify an intransigent position rather than working with the customer. Won't go back.
Dec 10th, 2023

They were super helpful and fixed my chain, thanks for all your help
Nov 28th, 2023