Alamo Rent A Car

Excellent experience. We received a car in a higher category than we ordered. The car is new (only 4000 miles) clean and smells good. Thanks to Moses for your patience.
Apr 3rd, 2024

Very un honest reps sneaky charges and shady practices. Suspicious charges pop up on credit card right after dropping the car off on time and within the rules. They think we are stupid trying these things. I have video and photos but very upset taking advantages of elderly people. Also hope corporate sees this and reaches back out to me. Not happy at all.I followed all the rules and brought everything back on time and within contract and they feel they can add a sneaky charge and dont think someone will fight back they are wrong . Dont care how much people are just not honest these days and this is a disgrace
Jan 14th, 2024

Do not book here or on Priceline ever. They knowingly leave their customers stranded. This has happened more than once but we booked on priceline. our flight was delayed so we called to confirm someone woild be there to provide us the car. An agent at Alamo said someone would wait until 2 am. Of course no one waited leaving us stranded. there were 4 other customers there with the exact same story. A security guard at the airport passed by and said hes been working their for 10 years and the same thing happens to multiple people nightly. It os absolutely dosgustong that Alamo knows about the problem and screws their own potential customers on a daily basis. I am travelling for a funeral and now dont have transportation. Alamo has made an already dofficult time worse by being a terrible company with zero ethics and customer service. Do not rent from them ever.. Terrible
Nov 10th, 2023

Nov 5th, 2023

I rented from this place a several times and the following is the summary of my experience: Pros: Vehicles have been clean and mostly in good shape Cons: Customer service is horrible! I returned a vehicle with 3/4 gas tank full and was erroneously charged for 3/4 gas tank refueling instead of 1/4! Called the customer service several times and all attempts were unsuccessful! Beware of being robbed (inadvertently I guess) as you won't be able to get your money back! - Update a month later: I sent an email to the customer service as they requested in the reply to my review. After a month, no response or action! I gave them 2 stars initially giving them benefit of the doubt that they might've overcharged me inadvertently. Now after reaching out several times in private email and in public, it is clear robbing Alamo proved it doesn't really deserve more than 1 star.
Oct 3rd, 2023