KAY Jewelers

I entered the Webster store last week and wasnt greeted or acknowledged so I left after staying about 5 minutes. I went back two days ago and only 2 customers were in the store and I still wasnt greeted or acknowledged. I asked to have my ring checked and cleaned. An associate begrudgingly checked the prongs but did not clean it . Im disappointed as well that I was told I need to make an appointment for a ring cleaning in the future and the associate made me feel like my presence was an annoyance and a burden. I will not go to this store again, even though it is close to my home. The staff needs training in etiquette and welcoming customer service. Thumbs down!!!!
Mar 29th, 2024

I went in looking for an anniversary band. Extremely helpful to find just what I was looking for!!
Mar 18th, 2024

I've spent hundreds of dollars in this specific location!!! Was not impressed I dropped off 5 rings to be repaired, fixed, and resized. Some that came back they never cleaned or did anything too. Ended up getting 3 out of the 5 done. Which was okay but nothing spectacular... When I called to approve the rings to be sent out got no answer 3 days in a row within business hours. Not happy with the time it took, the description as to what was done was never re-stated so just keep my fingers crossed, and once I asked to have some rings cleaned was like it wasn't part of their job. Was by far from what I've had in the past!!! If you're not spending thousands to make commission off of than you're disregarded. I'll go somewhere else next time!!!
Feb 17th, 2024

Debbie was great
Jan 4th, 2024

Our saleswoman, Sierra, was very friendly and knowledgeable - we appreciated her help with everything, from watches to bracelets. There was also a salesman who helped us both times we stopped in with watches, and he took the time to make sure the watches fit by removing links. We appreciate both of the staff members help!
Jan 2nd, 2024