Portrait Innovations

Absolutely terrible. Appointments were running at least 1.5 hours behind schedule. I could understand this happening during the holidays but the customer service was also horrible. No one addressed the line of families who had been waiting over an hour. When we politely asked if the had an idea how long it would take staff started at us blankly and walked away. We eventually left without pictures. Never again.
Sep 5th, 2020

When I went to have my pictures taken all was fine the lady was great however the printer was broke and I had to wait until the following thursday to pick them up. Not a problem things happen, however no phone call on thursday to pick them up and I called friday evening to see what was going on and ended up dealing with a VERY RUDE STAFF MEMBER NAMED MALASIA. I made the statement I never recieved a call from them and she automatically assumed I was saying her and then she stated I never told you that you could pick them up thursday and I havent even met this woman or talk to her before so I told her I didnt say you I was referring to the company and she continued on with her little speech on how was she to blame for me not having my pictures. I had to cut her off and say could you just check to stop her from her nonsense.
Sep 3rd, 2020

We had an amazing experience here. LouLou was attentive, kind, great with the kids and didn't give us the hard sell. Best of all we walked away with beautiful portraits and a great experience!
Jul 5th, 2020

We waited 1.5 hours after our appointment was scheduled they just kept delaying it saying they were really busy. 4 people walked out because they were taking way to long. I dont recommend going there.
Jun 29th, 2020

I WOULDNT EVEN GIVE THIS PLACE ONE STAR BUT IT MADE ME!!!! THIS PLACE IS AN ABSOLUTE JOKEEEE. We had an appointment for 5:35pm and all four parts of my family were there on time. The place was PACKED and we waited almost TWO HOURS to get into the area to take our pictures. At which point my niece had a meltdown after waiting so long and she didn’t budge and refused to take pics now. So we drove over half hour to wait for two hours for nothing!! Our other parts of our family took photos with their parts of the family and when it came time to review the pictures the lady had absolutely NO idea what she was doing! We had to tell her what to click and how to proceed. The lady taking the pictures was so nice and wonderful it’s a SHAME she has to work with people who were so rude and incompetent. We ended up only getting ONE POSE as their special package and were told it was 80$ to purchase ONE picture of an extra pose. We wasted an entire evening there and didn’t even get the one picture we wanted. I wouldn’t recommend this place to anyone!! The store was a disaster and hot as hell and was like a giant circus. Neverrrrrr again!!!!!
Jun 21st, 2020