Empower FCU Headquarters - Not a Branch

Worse Bank ever, had an account for years, and they keep adding hidden charges, they never answer the phone, literally I have been on the phone with them for half an hour and nothing. They have lied multiple times, I do not recommend it, specially if you speak a different languages, they say they have bi-lingual services, but are never available, trying to switch to have my car loan to a different bank and even that, they make it difficult....
Apr 24th, 2023

HORRIBLE!
Feb 2nd, 2023

I was hacked 1k and its going to take 45 days to resolve my case. Not happy
Sep 9th, 2022

In late August of 2022 I attempted to withdraw $1,000 from my savings account here and I have been unable to receive funds. Today I was transferred to four different people for one issue that I am having. I was informed by the rep I finally did speak with that it is his last week and that there are a lot of layoffs occurring. The customer service rep's name is Michael. He told me that his department was much larger and has recently shrunk in size. I do not know the exact numbers from how large to how small.
Sep 7th, 2022

I recently tried opening a checking account here after moving to the area. All seemed well until I went to write a check from my new account. Empower bounced the check even though I had the funds to cover it. It turns out that I was given a debit card only account, which does not allow any ACH transactions or check writing. I was not informed of this restriction when opening the account, and the representative who opened it even ordered checks for me. When I tried to sort this out, I was told that I was ineligible for a standard checking account because I was from out of town. Upon asking for details about the eligibility criteria, I was told, "we don't really have a set criteria. If you come back in two to three months, we can re-evaulate." The one bright spot is that they didn't give me any trouble when I closed my accounts. This was for a basic checking account, not a loan. Visions FCU opened the account I needed without any trouble, and their stuff seems to work well. I'm glad that many folks have had good experiences with Empower, but they sure act like they don't want any new business.
Aug 31st, 2022