New Vanderbilt Rehab & Care Center

If I could give this place a -0 I would. The facility is ran down. The staff are unprofessional, dismissive and nonchalant when it comes to caring for these patients. The African doctor there is extremely arrogant and dismissive as well. The food is something out of a penitentiary. Just a very disturbing place.
Feb 16th, 2024

Very poor communication, unresponsive social work office, outdated facility. They communicated the most when my father passed away and they wanted him out of there - I got two phone calls about getting him out within one hour of each other. One star is for Karen in finance who was extremely kind and knowledgeable.
Dec 26th, 2023

My father was admitted and spent last 6 months of his life in the Ventilator Unit of the New Vanderbilt Rehab & Care Center. The doctors, nurses and all the staff went above and beyond to take care of my father and did everything to prolong his life. Almost a year late, I would like to express my sincere gratitude to all the medical staff and to all employees of the New Vanderbilt Rehab & Care Center.
Aug 10th, 2023

Not even deserved to have 1star. Should have Department NY, NYS State H&H, Adults care agency in communities , Department of H&H Washington D.C to investigate , nursing home rating agency, and news media to share the worse things and bad on the health care . Operated business without fully staffs for most of the days. . Staffing issues which affected to all patients. Facility care to patients on 8th floor are bad. Bullying to resident family. (Not allowed to turn on light. Not allow to put a shopping mini cart on the side, accused of pulled of the g-tube , Please find many residents got bedsores and staffs blame on patient saying like pt. Is not moving. I would like to give you a hint, staff are told to change a wet diaper and every 2 hours turn position. No turn position every 2 hours. Sweet talk about one word they always useconcern, but not truthfully care to patients in reality. Look at mom got damages in the hands of the staffs cares. Wound is bad and iundescribable 4th stage. Roaches and flies in room 813A. Caused damages to elder patients. 1 CNA. 1 Nurse at entire floor. Checked the schedules . Something is running around and not come to change wet diapers with Pooh, let patient sits on chair many hours and not changes of wet diapers until day shift turn to afternoon shift at 3pm, around 5pm to 6 pm, patient still has sat on wet diaper. Bed sheet not changed and build the bacteria. No full size bedsheet are available and family to provide them. Elderly negligence. Abused to senior disabilities patient. Life threatening Damages gave to my mom , she became stage 4 wounds opening see thru the bone, and nurse manager administered time to transfer to Emergency room, wait for weekends and M.L.K. Holiday ended, wasted 3 days longer until the lady come back to give a referral to go back to SIUH North.
Jan 28th, 2024

This facility doesn't deserve any star ratings. My brother has been here two weeks. The service is terrible. When you first arrive. They treat you very nice afterwords the service is downhill the nurse and the coordinator made sure to tell us that if there are any problems to go directly to them not through the office downstairs unfortunately they're not even there to help you. My brother speaks perfect English and can defend himself, he os an american with a disability who would prefer to be healthy and not in need of this type of service . They hid his call button under his mattress. He's there for rehabilitation. He would rather use the bathroom on his own but unfortunately needs assistance so now when he uses the restroom, they leave him in a diaper for 40 minutes or more. Its sad the way people are treated if they need this type of assistance. We recently had a call meeting, since then, it seems that rather than have things improve, theyre worse. We want him home as soon ad possible . There was a review I posted soon after he eas admitted to this facility, I did not post this on google. Please do not send your loved ones here if they need to temporarily use diapers.
Sep 24th, 2023