Claudette Duff, LCSW

Rose Burn _{on Google}

Jul 31st, 2020

The counselors at Integrity Senior Services are hard working individuals who truly want to make a difference in people's lives and improve the mental health of older adults. Most of the counselors work part time and are paid $35 for 60 minutes counseling sessions. As a former office staff, I saw first hand the care and dedication. The problem with this company is the founder Claudette Duff. Ms. Duff is aggressive, abusive to staff and is dishonest. Another reviewer mentioned that she was "all about the money" and that is the case. I have seen Ms. Duff in action. I have seen her belittle and berate her staff. The staff are afraid of her. Turnover is high. The only staff members who seem to escape her abuse are Lia ( the keeper of all the secrets), the office manager, clinical director Raymond and her daughter Mercedes. There are a lot of financial inconsistencies. Ms. Duff as founder is highly paid, takes vacations constantly and was even able to purchase a penthouse apartment over looking the water for her daughter because of the hard-work of underpaid counselors and office staff. It amazed me that her daughter, a part-time office assistant, could afford to live so well. When told that counselors were quitting due to the low pay, Ms. Duff's remarked, "someone else will do the work". here's the kicker, there are no criminal background checks for incoming staff though integrity claims to conduct checks. (remember, counselors conduct home visits to elderly adults homes. it is vital that the company has criminal history for all those it employs.)The emphasis for Ms. Duff is that we hired and process enough counselors to make her the most money. When I told Ms. Duff that I couldn't comply with her dishonest rules, I was let go.
Ms. Duff has other companies and "charities". Ms. Duff has created senior housing, and cleaning services for the elderly. Honestly, Ms. Duff bills the elderly up to $2000 at a time for one day/4 hours of cleaning services. Basically, if there is a way to scam and defraud the elderly, Ms. Duff has found it with her various "charities" and businesses. Her past time is spent checking her various online profiles and coercing staff ie Lia to write fake 5 star reviews for the companies.