Verizon

Stopped in for assistance with my plan. I was impressed with Sarah. She was kind, friendly and knowledgeable. An associate you do not want to lose! Thank you Sarah for your assistance I left the store grateful and will definitely return knowing she will answer all my questions fully!!
Apr 1st, 2024

I worked with Sarah and she was GREAT very knowledgeable and nice took care my every need. I HIGHLY recommend you work with Sarah she had me in and out and was just a pleasure to deal with.
Mar 27th, 2024

Always helpful
Mar 26th, 2024

Called a day before inquiring about a screen protector. Was told it would be in stock and that there were plenty of them. Arrived the next day to get one and waited for an excess of 45 minutes while employees helped out other guests. Once someone became free I was informed that they did not have any screen protectors for my phone, but they tried to sell one that wouldnt exactly fit. Very upsetting experience.
Feb 15th, 2024

I feel like the associate played me. I bought a brand new galaxy ultra phone from the real Verizon store on Balltown Ave. I didn't buy a screen protector with it because they weren't carrying them yet at the time of purchase for the phone. Before I went to this Verizon store I checked Walmart only to find rounded screen protectors and the associate confirmed they weren't carrying them yet because it's such a new product. I told and showed the associate at Verizon my phone and he turned around grabbed a protector and said they had them in stock. He rang me up then asked if I wanted him to put it on for me. I thought that was very helpful and kind of him. I didn't get the packaging or receipt. I looked at my phone in my car and started laughing. The associate put a rounded protector on my phone that clearly doesn't even fit the entire screen. I was crunched for time, heading on vacation so I didn't go back in. I paid close to $45 for a screen protector that doesnt fit my phone, I dropped it and the protector cracked because it doesn't fit the phone. Save yourself and go to an established Verizon store. When I returned my old phone to the Verizon store onBalltown they confirmed he sold me the wrong product and that they have been cleaning up messes from them for months. Amazon has screen protector for 10$ for my exact phone!
Feb 12th, 2024