Chamber of Commerce

      Monroe County Water Authority

      ( 37 Reviews )

      Monroe County Water Authority
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      Hours

      Monday:
      8:30 AM - 4:30 PM
      Tuesday:
      8:30 AM - 4:30 PM
      Wednesday:
      8:30 AM - 4:30 PM
      Thursday:
      8:30 AM - 4:30 PM
      Friday:
      8:30 AM - 4:30 PM
      Saturday:
      Closed
      Sunday:
      Closed
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      3.0 - (37 reviews)
      16
      2
      0
      3
      16
      Read Our 37 Reviews

      Chamber Rating

      3.0 - (37 reviews)
      16
      2
      0
      3
      16
      › ‹
      • Ihab M

        Seriously WTH with the payment system?!! You have to pay with a check AND postage every time, OR, PAY A FEE on electronic payment?! You CAN pay with bank account info online but you cannot use that for autopay because for some reason to activate bank acc autopay you have to send a voided check?! Even RGE accepts CREDIT CARD payment WIHTOUT fees! How come this is "normal"?
        Mar 22nd, 2024

      • Aaron Swenson

        The autopay system requires you to mail a voided check along with a form. The form states: "For your security, Automatic Bill Payment cannot be set up electronically." That is, of course, completely ridiculous. No other organization that I have interacted with has this requirement on setting up auto pay. I don't think I have a checkbook with my current address on it, and I don't really want to go buy one just to set up autopay for my water bill. But maybe I should have, because I missed the payment and got charged a fee. Very annoying, as every other reoccurring bill I have set on autopay. But the water does come out of the faucet! So 3 stars for you. Update your payment policy. EDIT - I accidently missed another payment and got charged a late fee. Despite the response below, there has been no change to the payment policy yet. Minus 1 star!
        Dec 8th, 2023

      • Michael Bausch

        I live on Van Voorhis Rd in Pittsford and the MCWA started replacing our water lines in late April or early May and our just finishing up (10/21/23). About 3 weeks they graded the front yards and seeded the lawns. The grass was coming in nicely only to have one of their trucks (10/16/24), actually the contractors, drive across the newly graded and seeded area and tear it up. I find it a strange way of doing business? Owell! Thanks for listening!
        Oct 21st, 2023

      • Cece McFarland

        Four water main breaks THIS SUMMER on a street with maybe 25 houses. Neighbors say there's been a break just about every year for the past seven. Time to replace the line!
        Oct 3rd, 2023

      • Jahshanti Henry

        Helped me when I needed to do a payment arrangement, and turned back on my water so I cant complain.
        Aug 24th, 2023

      Read Our 37 Reviews

      About
      Monroe County Water Authority

      Monroe County Water Authority is located at 475 Norris Dr in Rochester, New York 14610. Monroe County Water Authority can be contacted via phone at 585-442-2000 for pricing, hours and directions.

      Contact Info

      •   585-442-2000

      Questions & Answers

      Q What is the phone number for Monroe County Water Authority?

      A The phone number for Monroe County Water Authority is: 585-442-2000.

      Q Where is Monroe County Water Authority located?

      A Monroe County Water Authority is located at 475 Norris Dr, Rochester, NY 14610

      Q What is the internet address for Monroe County Water Authority?

      A The website (URL) for Monroe County Water Authority is: http://www.mcwa.com/

      Q How big is Monroe County Water Authority?

      A Monroe County Water Authority employs approximately 20+ people.

      Q What days are Monroe County Water Authority open?

      A Monroe County Water Authority is open:
      Monday: 8:30 AM - 4:30 PM
      Tuesday: 8:30 AM - 4:30 PM
      Wednesday: 8:30 AM - 4:30 PM
      Thursday: 8:30 AM - 4:30 PM
      Friday: 8:30 AM - 4:30 PM
      Saturday: Closed
      Sunday: Closed

      Q How is Monroe County Water Authority rated?

      A Monroe County Water Authority has a 3.0 Star Rating from 37 reviewers.

      Hours

      Monday:
      8:30 AM - 4:30 PM
      Tuesday:
      8:30 AM - 4:30 PM
      Wednesday:
      8:30 AM - 4:30 PM
      Thursday:
      8:30 AM - 4:30 PM
      Friday:
      8:30 AM - 4:30 PM
      Saturday:
      Closed
      Sunday:
      Closed

      Ratings and Reviews
      Monroe County Water Authority

      Overall Rating

      Overall Rating
      ( 37 Reviews )
      16
      2
      0
      3
      16
      Write a Review

      Ihab M on Google

      image Seriously WTH with the payment system?!! You have to pay with a check AND postage every time, OR, PAY A FEE on electronic payment?!
      You CAN pay with bank account info online but you cannot use that for autopay because for some reason to activate bank acc autopay you have to send a voided check?!
      Even RGE accepts CREDIT CARD payment WIHTOUT fees!
      How come this is "normal"?

      Business Response on Google Mar 23rd, 2024
      Hi Ihab - We are in the process of exploring updated electronic autopay options. Stay tuned. As for the credit card fee, the third-party payment processor we use charges the convenience fee. As a not-for-profit organization, we have elected to pass the fee along to the customers who use the service rather than absorbing the fees and building the charges into our rates.

      Aaron Swenson on Google

      image The autopay system requires you to mail a voided check along with a form. The form states:
      "For your security, Automatic Bill Payment cannot be set up electronically."
      That is, of course, completely ridiculous. No other organization that I have interacted with has this requirement on setting up auto pay. I don't think I have a checkbook with my current address on it, and I don't really want to go buy one just to set up autopay for my water bill. But maybe I should have, because I missed the payment and got charged a fee. Very annoying, as every other reoccurring bill I have set on autopay.
      But the water does come out of the faucet! So 3 stars for you. Update your payment policy.
      EDIT - I accidently missed another payment and got charged a late fee. Despite the response below, there has been no change to the payment policy yet. Minus 1 star!

      Business Response on Google Aug 21st, 2023
      Hi Aaron - Thanks for the feedback! We are in the process of exploring updated electronic autopay options. Stay tuned! In the meantime, thanks for appreciating the value of quality water at your fingertips.

      Michael Bausch on Google

      image I live on Van Voorhis Rd in Pittsford and the MCWA started replacing our water lines in late April or early May and our just finishing up (10/21/23). About 3 weeks they graded the front yards and seeded the lawns. The grass was coming in nicely only to have one of their trucks (10/16/24), actually the contractors, drive across the newly graded and seeded area and tear it up. I find it a strange way of doing business? Owell!
      Thanks for listening!

      Business Response on Google Nov 8th, 2023
      Thanks for the feedback! We are sorry to hear about your yard. Please feel free to contact our Customer Service Department at 585-442-7200 Monday through Friday between 8:30 a.m. and 4:30 p.m. if you would like more information about the project on your street.

      Cece McFarland on Google

      image Four water main breaks THIS SUMMER on a street with maybe 25 houses. Neighbors say there's been a break just about every year for the past seven. Time to replace the line!

      Business Response on Google Sep 13th, 2023
      Hi Cece – we apologize for the inconvenience. We know the value of water and do everything we can to keep it flowing to our customers. MCWA tracks all breaks and repairs to note frequency and identify trends. There are many factors taken into consideration when water mains fail, such as what caused the failure and the location of the main. These factors are analyzed and repair or replacement is considered as warranted. We are aware of the frequency of breaks on your street and will continue to monitor the data to perform repairs or plan for replacement as necessary.

      Jahshanti Henry on Google

      image Helped me when I needed to do a payment arrangement, and turned back on my water so I cant complain.

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      Overall Rating

      Overall Rating
      ( 37 Reviews )
      16
      2
      0
      3
      16

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