Black Hawk Lock and Key

What a great experience. Tim is a super nice guy and very professional. I called other locksmiths and the dealer looking to get a key for my Honda cut and programmed. I wound up having him make two keys, charged me for one programming and 2 cuts. I got 2 keys for under $125 ... That's less than what I would have paid for 1 from any other locksmith or the dealer. HIGHLY RECOMMENDED! Services: Vehicle key cutting, Car key programming
May 27th, 2021

Very nice service. Great staff. Thanks Greg
Feb 13th, 2021

Feb 3rd, 2021

Called them to replace a lost car key, the tech showed up on time and was done within 30 minutes. The reason it's 2 stars is that he wasn't wearing a mask, which is pretty irresponsible for someone who travels for repairs. I'm not out to change anyone's mind about wearing a mask, but when it puts my health and my ability to make money at risk, I feel like I have to share that with the general public. Service: Car key programming
Jan 19th, 2021

I hired the locksmith for a residential service on my vehicle. He was friendly, but unable to perform the job, due to a need of special parts; which he stated, would acquire from a salvage yard. He stated he was very busy and to expect to hear from him in about two weeks. I amicably understood and agreed to wait. After waiting nearly three weeks with no follow up, I contacted the locksmith. He informed me his driver suddenly quit. Sympathetic, I understood his predicament, but was given another ETA, for a two week follow up. I waited the two weeks. Nothing. I've attempted to call, but to not avail. Over two months have elapsed, with no contact from this business. I believe even the most patient among us would agree, this is too long, and far from prudent practice. Now, I'm not going to conjecture the workload to employee ratio this business has. I neither have those figures, nor is it any of my business. Anyone may run their business how they please. Ultimately, it is the customer who decides its efficiency. Unfortunately, this business didn't work out for me. It would have been appreciated if follow up communications were met; and to commit to the given ETAs, or even demonstrate enough professionalism to admit that no further customers could be accepted at the time under the circumstances, whatever they may be. The onus should not fall upon the customer to solve the Mystery of the Missing Locksmith. As I said, far be it from me to tell others how to operate their business, but I might expect such business practices to be a detriment to both the customer and the business itself. At least from my experience, I've lost consumer confidence in this company, cannot recommend them to friends and family, and will place my money in more committed hands. Such a shame. UPDATE in response: So you have enough time to respond to a review, but not enough time to get back to a customer? Maybe I'll drop your drill off at your shop, you know, whenever I feel like it-- could be tomorrow, could be two months from now. See what I did there? Perhaps you should be more concerned about losing customers, and less about losing your tools. This is already uncomfortable and awkward enough, so I don't want you returning to my home. Either cut your losses on the drill, or just sit tight, and wait for me to drop it off!
May 13th, 2021