Chappy's Hots Henrietta

May 6th, 2022

Ordered through Grubhub order arrived incomplete missing a pie that was 1/3 of the order/billcalled and was told they had several other flavors, but not the one I ordered when I asked why I hadnt been contacted, Ashley told me they had attempted to submit a refund via Grubhub, but it had not gone through when questioned again about why I hadnt been contacted, I was told by Ashley, Thats not what we do.. She gave me the owners name, Robyn, and became extremely defensive when I questioned why Robyn would have a customer service policy against communicating with customers Ashley said she would resubmit the refund After I did not receive that refund and Hrubhub had not been updated, I spoke to Shane- who identified himself as the cook. Shane claimed to have submitted the refund 4 times before my order went out for delivery. He claimed not to understand how submitting a refund 4 times would indicate that he knew there was an issue. He backed up Ashleys claim that contact customers is not part of Chappys policy and was not an option. When asked why his story about 4 refunds was different than Ashleys story about not knowing the 1st didnt go through, but she put in a second after I received the order and contacted them, Shane stated he was not lying, Ashley was. Both employees stayed no manager is on the team. I still have not received a refund or communication from Robyn. All of this could have been avoided with a call asking if Id take a different flavor pie. Sad since the rest of the order was delicious, but untrained employees with no oversight will take down this business.
May 4th, 2022

Great food and awesome and friendly service
May 2nd, 2022

Apr 30th, 2022

If you have not tried their fabulous fish fries, you have not lived.
Apr 28th, 2022