Chateau Des Paws

Karen Smith _{on Google}

Oct 24th, 2021

The place has completely gone under and I used to enjoy bringing my pets here until this year. They only have one staff member at a given time, taking care of 18 dogs and a couple of cats. Meaning that if you bring your animal here then most likely your pet will not get the attention that it needs. Which is pretty ridiculous considering how much the facility is charging for your pet to stay there.... This has never happened to my pet, but many of my friends would tell me that their pets would be sick or received Kennel cough from the place. Overall, don't use this place and stay far away from it. Going anywhere is better than there.

Heather Schill _{on Google}

May 12th, 2021

The staff is amazing. I am so insecure about leaving my dogs anywhere after an extremely bad experience in another place. The first time I boarded them here I was a nervous wreck and they were so patient with me. When I picked up the dogs they were exhausted so I know they had a good time. The latest time (3 times later) I dropped off the dogs and they ran right to the staff, they were so excited to be there. And when I picked them up, they wanted to go back in. I know they care for my dogs and I am forever grateful and will always contact them for boarding and recommend them.

Terri Milligan _{on Google}

Feb 6th, 2021

Very kind and caring. Easy to reach.

Jackie P _{on Google}

Nov 8th, 2019

This place seems good for dogs, but not for cats. The cat cages are very small. I was going to leave my 2 cats with them for 10 days, and my mom ended up taking them home to her place on the third day. Thankfully, she insisted on visiting them each day. The cats were put in a cage together, as I had requested. But it was a narrow, tall cage which was supposed to have shelves put in it so the cats can be on different levels and have plenty of room. By the third day, the shelves were still not provided and the cats were wedged into the bottom of the cage next to their litter pan and food dishes. No room to move around. I had provided the staff with typed up, written instructions on their care. I went over these instructions with the manager on the phone. She didn't voice any concerns about them. One cat needed medication administered each day. When I dropped them off, the staff acted like they were scared to give her the pill, and made acted like I was asking a lot of them. My cats are fed an organic raw meat pet food made by a company called Darwin. (I've never had such healthy cats, and their poop never smells!) The food comes to us frozen in individual packets that have to be thawed out before feeding. The manager told me it would be no problem for the staff to thaw the food, then put in the refrigerator (in a plastic container I provided) to stay fresh while it was portioned out through out the day. On the third day, my mom found the cats in the cage, still wedged together, with an entire frozen block of chop meat left in their food dish. Which means the staff was leaving more meat than they could eat in one day in the cage with them, so my cats would be sitting next to spoiling meat all day. Unacceptable. That's when my mom took them home. Wish I didn't have to leave a star to post this.
In reply to the managers reply - It was Bernadette that I spoke with by phone and met when I dropped off the cats. The 'quiet cat section' is right next to the large, very noisy dog section, and the door between does not keep that noise out. The cats do get lots of light, because each of their tiny cages that are built into the wall have a frosted glass window. Again, good place for dogs, but not for cats.