Yancy's Heating and Air Conditioning

Rick replaced our old furnace with a Navien Combi unit. He was very professional and knowledgeable about our options. His price was very fair and he had it installed in a reasonable amount of time. The system works great! A few weeks later, the hot water tank in my mothers house, leaked all over the cellar. Her furnace was also very old so I called Rick. Despite the fact that his family was due to go on vacation very shortly, the day before they left, he spent 12 hours installing the same unit at this house just so we would have hot water. He is definitely dedicated and honest and good at what he does. When he returned, he followed through on every detail. I would highly recommend his service. Services: Heating system installation, Install thermostat
Jul 30th, 2023

Rick installed a Heat-pump/Gas-furnace combination August 2022. (I choose him because I wanted to use a small business, even though he did not offer the rebates that others did) First I had no problems, the air-conditioning part work well. But come the heating season things rapidly changed. Today is 1/1/23 and not ones did the heating unit switch automatically from HP to GF. I have had to always do that manually. I have contacted Rick over and over again. He did show up a couple of times but never did fix the actually problem. He did manage however to make me feel stupid. I believe that I do not have to understand how these mechanics work but should be able to rely on the professional that I hired. (wonder if he would treat me better if I would not be a foreign, single older woman) Now there is a new problem with the thermostat, which likes to turn to the highest degrees allotted on in the middle of the night on recovery mode. Last little twist on this, now Yancy's is suddenly not available on any e-mail offered on their website or that was used in the past. They all were returned, the recipient address rejected. Text messages sent go unanswered. Tell me just what can I do ? Do yourself a favor and stay away from this arrogant man. Today (2/2/23) he was supposed to come and change the location of the temperature sensor and turn of the recovery mode. He spend less then 5 minutes here, never went outside and even touched the sensor. When I brought that up he walked away from me, telling me "I'm not going to argue with you" and left. Services: Heating system installation, Install thermostat, Install AC
Mar 27th, 2023

Check his work after hes done. He decided not to use insulated ductwork in my attic for both bathroom fans. All the condensation just built up in my ductwork and attic. I had to get up there and repair it myself using insulated ductwork. Its a small space, which is why i was reluctant to do it myself. He did a good job installing the vent holes outside in my wall which is why this isnt a 1 star review. Service: HVAC duct & vent installation
Mar 5th, 2023

Highly recommend! Does great work at a great price. Service: Install AC
Feb 13th, 2023

We loved working with Rick. He completed a very large heating and air project for our home in the Adirondacks. He installed several heat pumps, mini splits, a furnace and an AC handler. He did it with professionalism and despite facing a few unexpected challenges worked hard with us to stay within the initial estimate he provided. We interviewed several other AC companies and they all sent out their sales guys to oversell us for more than we needed. Rick was honest and straightforward. We highly recommend this company.
Dec 12th, 2022