Goodyear Tire & Rubber Company

I recently went for an oil change and the service was outstanding! All the employees I interacted with were so nice and professional. In particular was Senior, who was extremely friendly and upbeat! Goodyear is lucky to have him working for them.
Mar 28th, 2021

Great customer service from start to finish!! Arrived to the shop and appointment was on time. The staff were attentive and helpful. I needed a tire replaced before a road trip- The manager was able to pull up my information from the other Goodyear service station is over 500 miles away to ensure I had a safe ride back north and that my roadside hazard warranty was honored ! Knowledgeable, helpful and professional!!
Jan 22nd, 2021

Don't bother making appointments on the web site.  Always seem to be understaffed and unable to honor them.  Called with excuses when they could have asked to reschedule.  Was willing to leave car all day but they were "down a guy" and "booked solid" despite website showing multiple open slots.  Hire more people, stop making excuses for your poor management.  Pic is from same day, my cancelled appointment was for 9:30am.  If they don't want to do the work, just say so.
Nov 20th, 2020

Stopped today on way from the grocery store because my air pressure light was on. The doors were part open but turns out they are closed Sundays. However I was still greeted warmly and they put air in my tires. If this store treats people like this when closed I can't wait to try them when open.
Oct 5th, 2020

Wish there was a -0 star! I've had 3 dealings with them over the past 12 years. The first time I purchased over $1200 in tires for my work van. The service was horrible, took forever and the staff was rude and un-attentive. I dealt with them again 5 years later thinking it would be better and same issues. Bad service, took there time and let customers stand around and they were rude! So again, I gave them another chance 6 years after that!  I scheduled an 8am appt for new tires that I purchased at Goodyear.com weeks in advanced and paid with my Goodyear credit card. I showed up at 8am sharp. The guy was at the counter,  I said good morning, he looked at me and didn't say one word. He then left me standing there for a long while 10-15 mins without acknowledging my existence. Going to the back office and returning to the computer multiple times until I could not take it no more and left! Needless to say I will reschedule with another local tire shop & I WILL NEVER DO BUSINESS WITH GOODYEAR AT 15 BARNETT  BLVD POUGHKEEPIE NY 12603 AGAIN!!!
Oct 8th, 2020