Things Remembered

I bought a Christmas ornament online and brought it to them to have it engraved. I was getting engaged for Christmas and had some song lyrics and the date engraved. When I went to pick it up they had the lyrics wrong. There was nothing I could do I couldn't order another one I time all they could do is give me my money back. Thanks a lot for ruining my engagement I will never give you my business again.
Dec 17th, 2015

This company is by far the biggest bunch of disconcerned people ever to work in the retail marketplace. My wife bought me a humidor for Christmas. She purchased it on 12/6/15 and the glass on the top was supposed to be engraved with my initials. The humidor which cost almost $100 arrived in time for Christmas, no problem. So my wife just wrapped the entire box and pout it under the tree. When I opened the box it wasn't engraved at all! I told her that I didnt care but she was upset because it's what she wanted and she paid EXTRA to have it engraved. So she call the Corporate headquarters to tell them of the problem. They said not too worry, just take the humidor back to any Things Remembered store and they will send us a new one with the engraving on it. OK, 2 weeks later the new humidor arrives. I open the box and this time is WAS engraved BUT it was in the WRONG FONT! So AGAIN she calls corporate and they tell her to return that one as well and they will ship a new humidor directly to the store and the store manager will personally engrave it in front of us to make sure we're happy. So another 2 weeks goes by and we get a call from the store saying that the humidor that corporate shipped to them was damaged in shipping! That's when we had enough. We took our business elsewhere and we will NEVER deal with those bumbling fools again. By the way, the store in the Newburgh mall is now closed. Hmmmmmmm, wonder why?
Feb 9th, 2016