LEATHER SPA

Pooja _{on Google}

Mar 15th, 2023

Gave my husbands shoes in for cleaning and came back damaged. They write every detail of the scratches and damages before taking it in for repair. The shoe was not damaged before I gave as this was not mentioned in the ticket.
Upon confronting, the employee said "repairs are done by hand, damages are possible, let me glue it". I told them that was not a fair answer for the price I paid for the shoes and the cleaning. They connected me to the manager, Josephine, who lacks every sense of customer service, she blamed it back at me by saying we did not see this because its the interior of the shoe but this was not the damage done by them.
Absolutely not worth trusting this place with expensive goods, since "repairs are done by hand and damage is possible"

Brad Hunt _{on Google}

Mar 8th, 2023

I brought in a pair of LV high-top sneakers that were about 8+ years old. They were destined for the rubbish bin but I decided last minute to visit Wilson at their Saks location. THIS GUY WORKED MIRACLES! I collected my shoes last night and was legit stunned how amazing they look! We laughed and discussed the work he and his team put into the sneaker restoration. I adore these sneakers and Wilson extended their life! Super happy with the results and would recommend them to all sneaker heads!