Broadway Cleaners

Stay away at all cost!! They will ruin your clothes and take your money. I hate to say bad things about a small business, but I gave them so many chances to fix pants that shrunk and they denied denied denied and never offered to replace. Almost feel scammed as they were robotic in their responses. AVOID!!!!!
Nov 29th, 2022

Will NEVER come back. Absolute horrible customer service and professionalismI rarely need dry cleaners except I needed a gown cleaned to wear to an out of town black tie wedding. I dropped off on Tuesday and was told explicitly to pick up Saturday after 5pm (wedding was Sunday). When I arrived at 5:15 I was shocked to find them closed. My receipt also stated pickup after 5pm. Google, yelp, and receiPt all noted they were open til 6pm. I had no choice but to last minute scramble to buy a new gown. When I came back from said wedding and went to pick up on Tuesday - I called out the problem, showed the evidence of 6pm closure listed everywhere and the woman at the front kept arguing with me and blaming me. I asked for the fees to be waived but she again kept saying it was my fault and she was waiting for me to pick up - she had my phone number, why not call me? She said the hours on google were wrong - so then why still list pickup after 5pm on receipt? I reluctantly paid for the item as it was a $2k dress I did not trust to leave it behind. Such bullshit
Sep 13th, 2022

Jun 16th, 2022

Terrible experience , I brought a pair of pants to get the legs shorten . I thought the person taking in my pants in would write down notes but no . She said she know what needed to be done . I picked up my pants a few days later . I tried them on and they looked and felt off . I told them that the pants were not sewn right the hem looks awful and one leg is shorter then the other . I pointed this out to the worker behind the counter and tailor who worked on my pants , he was there . They both kept making up excuse how it was the pants material . I was there for 20 minutes telling them they need to fix the pants that they were not sewn right. They just kept making up excuse . I eventually left since I had work and it was like talking to a wall with those two . I was never able to wear the pants for the event I needed them for. I had to go out and buy new ones that worked with my outfit. They Ruined the pair of pants I had them shorten initially. Terrible experience . I would not recommend ! If I could give them a negative star I would .
May 29th, 2022

Awful experience I would not recommend at all Over pricedTerrible job, not a nice staff at all
May 26th, 2022