Fidi Cleaners & Tailors

I used Fidi Cleaners & Tailors since 2019. It was a fine and convenient place until 3 months ago when they lost an entire bag of clothes I gave them through their wash and fold service. I get mistakes happen but what really annoyed me was the lack of accountability the store owner took. He kept on blaming the third party service they used when I paid him and kept saying it wasn't his fault. If I didn't call or go into the store they wouldn't contact me (even though they said they would provide updates about the missing clothes) and I really think they were hoping I wold just go away so they wouldn't have to pay me back. I even had to file a dispute with my credit card company because the owner didn't even remove the initial charge for the service. All the store owner did was blame someone else and was constantly dismissive. I finally got a refund, which wasn't even close to the value of the clothes but at least it's something. They initially didn't even refund me the price they said they would and when I called the owner to tell him it was incorrect he told me to have some patience. Par for the course though with this place and it's why I won't be using this store again because of the horrible customer service. I would have used again if they just treated me correctly. Services: Clothing alterations & repairs, Laundry pick-up, Alterations, Laundry wash & fold
Feb 16th, 2023

This place steals clothes. I dropped off a Louis Vuitton T-Shirt that the man claimed was never dropped off when it was clear on my receipt and in the system. The man at the front refused to acknowledge when he was the one I left my shirt with. He directed me to Manager and Manager said he would try to find my shirt and call me back. I called him a week later and again said he would call me back. That was 2 months ago. I still have not received a call back. I have no shirt and the value of the shirt has not been returned to me. If you care for your clothes as I do. Do not go here.
Nov 11th, 2022

Terrible experience. Rude and untrustworthy business. Tried to overcharge me and lied about it when asked. Would highly recommend not going here.
Oct 7th, 2022

I live across the street from them, they much better than my building service They have always done a wonderful job dry cleaning my suits, also tailor great he done amassing job on my suits. great service at a very reasonable prices Services: Alterations, Laundry wash & fold, Eco-friendly cleaning
Sep 30th, 2022

Was going on vacation and busy with work so I figured Id use this place despite having laundry in my building. Did the pick up and drop off service.. One of my white shirts had stains on it so I brought it back and was told theres nothing they can do (there were no stains when I gave it to them) and they are not responsible for anything that happens to your clothes. Ive washed this shirt many times myself with 0 issues. Its standard cotton. What kind of customer service is this? I would never give these people any of my clothes again. Just tossed the shirt. Very poor customer service and guy was rude
Jul 28th, 2022