Gendel Marina DDS

Dr. Gendel, best dentist ever ! If you're looking for a dentist stop looking because you found it. In the middle of my root canal she stopped & put Vaseline on my lips because they were really dry, which dentist you know does that ? Wish I found this place years ago staff is wonderful and she has amazing music .
May 2nd, 2021

Just want to follow up on my previous review about poor work done by Dr. Marina Gendel on my implant. Here is a quote from a letter from my insurance provider responding to my appeal: “Your file was presented to the Clinical Complaint Committee for review. This committee includes a licensed general dentist and various other insurance personnel. Dental records, considered a legal document, were reviewed. The records do not reflect evidence of osseointegration, and the implant should not have been loaded until the osseointegration was completed. In addition, the design and outcome of the abutment and crown are not appropriate due to poor marginal integrity. Records further reflect residual cement was left, which promoted additional localized inflammation.” In other words, unprofessionalism and negligence on each step of the procedure unsurprisingly led to the implant failure. Summary: If you have extra teeth, nerves and money…use Dr. Marina Gendel’s services! ------------------------------------------------------------------------------------------------ What do you call a dentist who doesn’t know how to perform implants properly, but attempts them anyway? What do you call a dentist who cuts corners when a complex surgery is involved? What do you call a dentist who pockets your money and denies any responsibility for the damage she caused? Now I know to call her Dr. Gendel. I made the mistake of coming to her for an implant, which cost me a great deal of pain, time, and money. I did not question her judgement when she said she could install it without a bone graft. (Only later she admitted she cannot perform a bone graft). I did not think twice about signing a standard consent form acknowledging potential risks of treatment (partly because I was already in the chair with one cheek going numb when she shoved this paper in my hand). I did not suspect that this consent form will be her “catch-all” cover for negligence and incompetence. A few weeks after Dr. Gendel finished her work, I had a failed implant and an infection. In despair, I sought advice from other dentists, which made me realize that she skipped some critical steps (x-rays, CT scan, cleaning, follow ups, and possibly more). When I reached out to her office, she told me to “wait for the implant to fall out” and tried to treat the infection with antibiotics. Her story about my diagnosis and remediation kept changing each time things didn’t magically heal on their own. Feeling scared, overwhelmed and hoping for some professional integrity, I asked her to refund me the cost of treatment so I could use the money towards remediation… How did Dr. Gendel respond? No empathy, no show of concern, no offer to help… she said that she’s keeping all the payments and that I signed the consent form, which somehow means SHE TAKES NO RESPONSIBILITY FOR ANYTHING.
Jan 7th, 2021

I had such a great experience visiting Marina Gendel DDS and her associates there. When I tell you that I was so close to just giving up on finding a dentist home due to my insurance not being accepted anywhere, you have no idea. I called them and the woman at the front desk, Ms. Lorna was so so helpful and willing, it gave me some hope. She confirmed that I was able to be seen and serviced and that I was even due for a free cleaning. I made an appointment for next week Monday to fix a chipped front tooth. When I arrived, I filled out paperwork, met with the dental assistance who was so kind, gentle and informative. She was very concerned about making sure I was comfortable and never in pain. Her name is Ms. Lydia. I salute you for your excellent service in my cleaning procedure as well as the level of understanding you provided to me. I dont know where to even begin with Ms. Marina Gendel DDS. She was precise, professional, knowledgeable and even had a sense of humor. I am so happy to have my smile back and now a new dentist home. I walked out of there paying no money at all. I just couldn't believe the experience I had there. I am saving up some dollars now for when I return I am ready to tackle some real dental issues I have neglected for some time now. I have no doubt that I will be well taken care of. Im sorry for the novel, I just really enjoyed myself there. (United Healthcare Insurance).
Jan 11th, 2020

I went to her from advise of a friend I only went once because she was very stingy with the novacaine. My son had the same problem. The friend that recommended Dr Gendel had to have all her work redone because it was done incorrectly. The woman should not be practicing dentistry. Yes her staff is friendly and her prices are low but in the end it will cost you more
May 28th, 2019

Best Dentist ever. She is the first dentist I’ve ever had who listened, answered my questions without dismissing them, and pursued a well reasoned course of treatment. It’s very clear she knows what she is doing.
Jan 4th, 2019