Eastman Group

Sent in a pair of defected Mens Totes boots back in July. Never received a confirmation email from them about receiving the boots. The front desk and other employees have poor phone etiquette and seem lost when asked a simple question. It took them 4 months to inspect the boots in which I had to call to ask. Two options: they'll send you a replacement or you can get an Amazon gift card equalivalent to the value of the boots. Go with the gift card. I would also recommend staying away from Totes since they are cheaply made and fell apart in about one month of use.
Oct 20th, 2018

They don't do anything, they can suck my balls
Jul 31st, 2018

I returned defected snow boots over a month ago and I still haven't received replacement boots. It's been over 2 weeks since I last heard from anyone one, and I should have received shipping confirmation for the boots I re-ordered. As much as I like them, I'm never getting Totes boots again. At the very least, I could have glued my boots back together, but now I can't even do that...
Jun 11th, 2017

I have waited over 10 weeks for replacement boots. Every time I call or email I'm told that I have to wait for a shipping number from the warehouse. No one can tell me the status of the warehouse.
Apr 11th, 2017