PIAGGIO GROUP AMERICAS, INC.

Abhorrent customer service, Willie is the worst , I will never buy a vespa again!... Carburetor issues since I bought it new off the showroom and vespa will not help at all!... even under warranty!... I will be contacting an attorney for this crooks!
Aug 15th, 2021

Very professional and friendly staff here..
Aug 17th, 2019

Apr 13th, 2018

Nov 18th, 2017

Least-professional treatment I've ever had from a large company (they're on Park Ave so please let's not call them "small"). For perspective, in fall 2010 I paid >$7000 for a new Piaggio BV500 that didn't start for me trying to drive away from the dealer's lot, failed to start ~10% of all future attempts over 10yrs, >$2000 in Piaggio parts/labor chasing it and never coming close to fixing it. Even with that kind of experience that any sane person would've dumped that scooter at a massive loss long ago, I was Piaggio-loyal and bought my wife the Wi-Bike for $2119 for a Christmas gift. I was charged within a few days and delivered 12 Dec., but they did a bad job protecting the bike from the vessel walls; outer box looked perfect, inside I had the screen receptor broken, and you need it on the e-bike to work. Also they accidentally forgot to include the battery charger and its cables! We all make mistakes, just correct it professionally and we're all good. But they just doubled-down on all unprofessionalism. After +2 days I hadn't heard back and I had to initiate a call to ask what was being done. Was I told they were so sorry and would send a person to fetch the inoperable bike, or send a tech+tools+missing part? NOPE. Solution was; YOU get it to the nearest local dealer (would've bought from them but they don't carry the bicycle), the logistics for which with the inoperable bicycle being MINE to figure out, they'll order the parts and fix it there. So I did, and I waited FOURTEEN MORE DAYS before emailing as you see in the thread. Never offered to speed things up until I said I wanted a refund, declined to partial refund and ship a new copy, nothing. Go pound some sand, you fiercely-loyal customer! Best part of all is a manager of some sort got in on the email chain to let me know "with my attitude, guess I don't need to overnight anything!" He/they had THIRTY-TWO DAYS AWARENESS AND TWENTY-ONE DAYS' POSSESSION OF THE BROKEN BIKE and did not do a damn thing for me, because they don't really give a ____. Their preferred solution was "ordering replacement from Italy, whenever it gets to NYC we'll send it to Jacksonvlle, when they fix your broken bike you can then use it...and not before that, tough guy. Mistakes happen, DEAL WITH IT!" I couldn't take this, I had to dump my $7000 scooter with 11200 mi. on it for $1600 because I'm honest and needed the next owner to know what they were getting in to, and I will never, ever buy any item from the Piaggio Group until I'm gone from this Earth. You don't talk tough to a LOYAL customer who did NOTHING wrong and only kept patiently waiting for far, far longer than is practical given they had plenty of non-broken bikes they could have sent in reparation at any time. But that's what Piaggio did, and they assigned their name and logos email to it, too. We're not done; I'm going to write this on every single social media platform relevant to it and will be quite patient and devoted, because I want to help the unknown person avoid buying a garbage experience. UPDATE 1.15.2021; let's see if they have the temerity to try and sell their baloney here, but they did do that at the BBB's posting, writing "...since it would take several weeks before the parts arrived, a decision was made to take the parts required to satisfy the claim, by taking it from another bike in inventory and overnight the piece." That wasn't offered until 13 Jan., when they responded to my 12 Jan. demand of full refund or -$500+OvernightParts. Never volunteered to help get that bulky nonrideable mistake to their dealer, never offered overnight solution until they thought they were going to lose the sale. You are what your record says you are.
Jan 22nd, 2021