French Connection Corporate Office

Aaron Dowd _{on Google}

Mar 8th, 2020

After receiving the wrong size shoes when I ordered the correct size, I called customer service. April said that since she “could not guarantee” I would get the correct size shoe, my best bet was to return them for a refund. After returning my shoes with the included return shipping label, I was not refunded the cost of shipping, something that I was told I was not responsible for. After calling customer service and speaking to April again, she argued with me every step of the way to get the remainder of my refund. I explained that it was not my fault they shipped the wrong size shoes and she sat in silence for over 10 minutes while I patiently waited to give her my credit card number for the remaining balance. Absolutely terrible customer service. After ten minutes I asked for the supervisor and she very sarcastically told me she was the supervisor and there was no one higher than her, something I find hard the believe. April offered very little assistance and ultimately left me extremely unsatisfied. I will never purchase from French Connection again.

Joanna Lyons _{on Google}

May 1st, 2015

FRENCH CONNECTION STOLE MY MONEY. I ordered a $100 swimsuit, I'm 5'2 110 pounds I wear a small, I doubt it would have fitted someone 4ft tall as it expected my breast to be barely above my belly button. I filled out the return form enclosed and sent it back for an exchange. After a month of waiting I get told they wont exchange a swimsuit and despite them now having the money and swimsuit they basically told me to F Off. Website manager Ashley is a disgusting human being she kept talking over me and down to me, she kept repeating policies that they wont exchange swimwear, I didn't even try the stupid thing on as I could see it was sized for a child! No policies ever came up on the order page, she expects me to have read through 5 pages of fine print to find this ridiculous policy. She refused to let me talk to her superior. I will voice my complaints until the entire world know FCUK are THIEVES!