Duane Reade

Kristina L Johnson _{on Google}

Apr 22nd, 2018

Like another reviewer on here - this location is OUTRAGEOUS when it comes to returns. the Walgreens/Duane Reade COMPANY POLICY is that returns can be made to ANY location in the country if it is within 30 days and you have the receipt. This store has turned me away multiple times for returns saying "we can't process returns when there manager isn't here' (Another Walgreens/Duane Reade policy is that EVERY store has a manager on the premises at ALL TIMES) Next time I was told they do not take back items that they don't carry at that specific store (also, NOT the policy of the company) Today, I had a return with receipt, within 30 days of purchase, the item WAS an item that they carry and this time the story was "we can't take returns from another store because we will take a loss and it wasn't even something we sold here"
Even if you are not returning an item, please boycott this store - these people are liars - I have never come across such blatant lying and lack of respect for customers by NOT ENFORCING THEIR OWN COMPANY'S POLICIES.

jennifer graham _{on Google}

Aug 6th, 2017

The manager Marina has the WORST attitude imaginable. Seriously - someone get her a muzzle - STAT. Have no idea why anyone would employ this person. Zero customer service skills. I tried to return a product by Soap&Glory that i purchased at an Upper East Side Duane Reade and she refused to take it back because they don't carry that brand there. Yes i had the receipt and my return was within the 30 day period and it was in perfect condition, untouched. She was like a pit bull, no smile or hello. Just a "we don't even carry this brand here i'm not giving you a refund."
(um hi, but this is NOT my problem.) the back of the receipt says you'll be issued a receipt at ANY DUANE READE IN THE COUNTRY WITH RECEIPT WITHIN 30 DAYS.
She refused to issue my return. She told me to go to another Duane Reade that carries this face care brand (like i'm clairvoyant?)
Don't go here, go to the CVS on 8th ave between 23rd and 24th.