Tom James Company

I love my Tom James clothes. I have a number of suits, sports coats, slacks and dress shirts. Without fail, wherever I go, I get compliments on my attire - and that's not an exaggeration. But the best part of Tom James isn't the clothes; it's the clothier, and none are better than mine: Mauri Moffat. Simply put, I'm not that great at fashion. I want to look good - but it's just not a passion of mine. But Mauri took time to understand what I like and don't like and she handles the rest. She matches my suits and ties, advises on cuff or no cuff and even puts a little color in my suit liners to make them pop more than I would have on my own. Mauri is an expert at what she does - and she makes my wardrobe look like I'm an expert. She has passion and knowledge in areas that where I lack and she makes shopping for clothes the most seamless and rewarding experience it could possibly be.
Aug 31st, 2021

Stacey Jones is fantastic! She has provided me with numerous ideas and great high quality clothing over the years!
Aug 28th, 2021

Great service
Aug 13th, 2021

Stacey really is a pleasure to work with. Not pushy but helpful. Great taste too.
Aug 6th, 2021

A truly disappointing experience. Tate, my sales rep, used pushy sales tactics to get me to order more than a suit the first time I met with her. I didn't want to order more than a suit, because I was unsure of the clothing quality and wanted to try a suit first. I ordered with Tate in Denver, but since I live in New York City, I was assigned an additional rep in NYC. There was clearly a lot of miscommunication between the two reps and a lack of follow through. When my suit arrived to New York, Louisa, the other rep, had me go to the Tom James location for a fitting. The suit didn't fit at all - I'm not sure why Tate took my measurements in the first place, because they were basically useless. I had another fitting 4 months later, and it STILL didn't fit properly. Finally, my suit jacket and pants arrived around 5 months after ordering from them, but my shirt was nowhere to be found. I asked to speak to management, and Tate told me that there is no management. She offered to refund my shirt - we were 6 months in at this point. Tate was rude and unhelpful. Louisa never responded to my texts. I reached out to their corporate offices. They assigned me to a new rep, Kaitlin, who was the most helpful rep out of the three. I received my shirt 7 months after placing my order, and it still doesn't fit. At this point, I'm going to accept it as is. The last thing I will note is that Tom James only recently started making custom clothes for women. This is apparent, as the suits fit like men's. They have no idea how to shape their clothes to fit a woman's body, and the material feels cheap. I highly recommend staying away from this company all together. Edit: Tate also told me that I won't need to take off my suit jacket in the workplace, because I shouldn't show my shoulders working in a corporate office. I highly doubt Tate has had any experience working in a corporate office based on that horrendously minsogynstic comment.
Aug 12th, 2021