AllSaints

Crap store. Crap customer service. Will never go back. Was given a bottle of (gross smelling) cologne as a gift. Went to return it and they "don't accept refunds on cologne" ?? Nor do they give a store credit WTAF
Mar 4th, 2023

Jan 19th, 2023

I called with some questions about exchanging an item and Mario went above and beyond, really appreciated how helpful he was, he even called another location on my behalf.
Jan 10th, 2023

Dec 25th, 2022

Im a longtime Allsaints customer but will never return to this location. I had a shocking experience with a manager here, an older lady with brassy blonde hair who was mentioned in another review. Sounds like shes been a menace here for quite some time! Ill refer to her as Karen. In another visit, I had tried to return unworn earrings that arrived damaged. The employee told me they dont usually accept earring returns and I had to contact customer service to authorize it. So I went home and emailed customer service, who authorized the return without issue. I returned to the store a week later, where I encountered Karen. As a small Asian woman, I get condescended to a lot, so Ive developed a sixth sense for when its going to happen. As soon as I saw Karen clomping furiously towards me, I knew I was going to get bullied. Aggression radiated from her body in waves. Immediately, Karen barked that shes heard of me and that Id been very rude, which is simply untrue I had a completely normal interaction with the previous kind employee. I told her I would never be rude to customer service because I worked retail for years; she must be thinking of someone else. Instead of apologizing for her mistake, she said "it's ok it happens" like I was the one apologizing??! tf??? Karen then snapped I was way past the return date, to which I replied I was within 28 days of package arrival, which is AllSaints return policy. Enraged, she demanded I show her the email from customer service, which I did. Without asking, she took my phone and scrolled through it for quite some time, which was annoying. She screeched, Customer Service cant tell me what to do! but that shed process the return for me because I found a side door through customer service (I dont remember the exact words but the implication was I found a sneaky workaround or something). I was extremely confused and told her the previous employee was the one who told me to call customer service. At some point Karen snarled, Customers dont know the policy but they push back because they think they do, to which I replied AllSaints policy clearly states earrings can be returned if they were faulty, which mine were. She said something else nonsensical that I dont remember because she had finally finished processing the return and I just wanted to leave. I was extremely confused by how a simple return turned into a hostile ordeal. Ive been shopping at Allsaints for years and never had issues with returns. I guess this is what happens when a Karen BECOMES the manager.
Feb 14th, 2023