J. Crew Corporate Office

Tamara Smith-Hinchey _{on Google}

May 5th, 2023

I went to the Kansas City Store at Country Club Plaza with my biracial daughter. The staff was very disrespectful and staring at her. My daughter brought it to my attention and I looked up at the ladies. They both stared and me rudely and I looked back with a questioning look. They again looked at my 21 year old with disdain. I loudly stated. I guess they do not need our money in here Olivia! I said this whole looking straight at them. We walked to the door and as we were exiting someone asked if they could help us. I replied, no. This happened today at approximately 125pm to 130pm. It is very unfortunate to experience this kind of micro aggression and to be made to feel less than in one of my most favorite stores that I enjoy. Unfortunately I was not able to try on the dresses I was eyeing because of racism. Horrible, disappointing experience.
Sincerely,
Tamara L. Smith