Inatteso Cafe

Nice place for morning coffee
Mar 22nd, 2024

Inatesso started out as a bribe my sister used to get me out of bed early on a Saturday morning. Now its become part of my familys regular weekend routine! We enjoy going for the AMAZING fresh pastries and delicious egg sandwiches. But the coffee is spectacular and why I keep coming back! Its the best in lower Manhattan, hands down. Plus, the staff and the owner are so kind, funny, endearing! They always greet us with a smile, remember our coffee orders and food preferences, and share their love for music when we compliment them on the vibes. Its always a wonderful Saturday treat I look forward to at the end of the week :)
Feb 14th, 2024

For the most part, I love their muffins. However, the nasty attitude from the majority of the employees taking the order leaves you with a very bad taste in your mouth. Some of them are lacking customer service. They are incapable to even show a grin. Its almost if they are doing you a favor by paying for expensive pastries. There is no loyalty for customers who have been going there for years. I recently forgot my CC and wanted to buy a muffin and my app on the phone was not working. They saw me struggling, and none of them said it was OK if I could pay for the muffin at a later time. I understand if this is not possible, but the attitude and dismissive approach are so bad that every time I go there, I feel a bit anxious. I know I have the choice not to go there but for the most part their muffins are good. Also, my family and I like to support local businesses. There have been times in which my order has been wrong and I dont go back to tell them because I never know what mood they are going to be in. They need training on how to be cordial and at least learn how to fake a smile.
Feb 10th, 2024

When I used to live in NYC, I would stop by this cafe to get cupcakes as special treats for my girls once in a while. Its walking distance to our place and right next to a playground, making it very convenient!
Feb 7th, 2024

My family and I have been buying pastries at this place for years. The owner is very nice, but the service is horrible. There is no concept of customer service. Every time my family members or I go there, it feels as its our first time. Not even because there is no courtesy or any idea how to treat customers. Recently, my daughter forgot her CC at home and she wanted to buy a muffin. She kept trying to pay with an app, but the phone was not working. They saw her struggling, but did not even say, Is OK, you come here all the time so you can pay when you come back again. I understand that perhaps they cant do that but their cold and almost nasty attitude when they are asking what people want is shameful. Some days are worse than others and we go there thinking how the mood is going to bewe dont have to go there, but we love to support the businesses in our neighborhood. Also, recently, the muffins taste stale and they have messed up the orders. For instance, when I got home, they had given me the wrong sandwich and drink. However, just the thought of going back to deal with their nasty attitude, stops me from going back to complain. Today is it though, we had enough of the attitude, and the lack of customer service. They need training so they can learn how to fake a smile at least!
Feb 10th, 2024