Popular Bank

This bank takes care of my every need
Dec 7th, 2022

Worst bank ever i try to open a account and securityguard told me thats only by appointment. Its fine i take my business elsewhere.
Feb 4th, 2022

Recent picture of BPOP. Spanish people will understand
Jul 1st, 2021

Elderly 92 & 93 yr old parents have been their clients for over 40 yrs. Dad beginning Dementia, but with great vision; but Mom legally blind. With Dads dementia, he misplaced their bankbook with all his proper IDs. Not being able to make transactions for more than 4 months, as this bank were not cooperative, EVEN THOUGH MOM HAS HER FiNGERPRINT SIGNATURE ON FILE, having my dad go back-n-forth, not being able to pay even their rent. At Dads final attempt there, he falls inside their bank, breaking his hip. Hospitalized and nursing home since. Hes now on his death bed! Mom calls bank to speak with reps, they hang up on her EVERY time. Yes, mom has a voice on her, but shes NEVER heard. Rude, uncooperative staff with too much attitude! THE WORST customer service!
Dec 4th, 2021

It is now April 2021. They have closed the 125 St.  BP branch leaving the 116 St. Banco Popular branch, the closest one, available. It was a nightmare. As I am standing on line, with 5 other customers, peering through the window, I see that there are only two tellers and two customer reps with 5 customers inside. One Rep is already taking care of a family of three, the other is well, I don't know. I stood on line for about 20 mins when two customers walked out and one was admitted. about 15 mins later I was admitted. I wanted to see a customer rep but one was still busy and the other, I don't know. I waited 15 mins more before one of the tellers called me to her station. The other teller, already disappeared for some other activity that needed to be addressed. There are now more customers waiting outside. My transaction would have been better served by a customer rep but not wanting to wait any longer for the one customer rep who still was servicing the family of three and the other one, who, informed me I had to wait for her, I took my chances with the bank teller. She was experienced but realizing the build up of customers who were behind me, she felt a lot pressured to rush me through my business! I was a little annoyed but understood.  Something that would have 'normally' took about 15 mins ( I know that we're living in unprecedented times ) turned into an hour long episode which I could understand if there were more people they had to deal with and were fully staff. This "Ghost crew" is not working for the population of this community! I am resolved to find another bank that will serve my needs...
Apr 8th, 2021