Santander Bank

I was met by Laila and not only was she unknowledgeable about the issue, she was also extremely rude. She raised her hand more than a few times when I tried to help her talk with the representative she called on the phone. I wasted my time in the branch talking to her trying to figure out where my money that I transferred between my two checking accounts through Zelle went. It was not in my Santander checking and it was not in my other checking account and there she was not able to give the answer. She is not only a stupid lady, but she is also very ill-tempered. Someone like her who cannot handle a frustrated client should not work in any client-facing roles. I’d recommend Santander to evaluate Laila’s performance and interrogate her on her interaction with me. Anyone coming in here please ask to meet someone other than Laila.
Jul 16th, 2021

Not a fan, atms in disrepair
Jul 10th, 2018

Aug 13th, 2017

Worst ATM ever and worst bank ever. The machine ate my card for no reason. I inserted my card, I waited and the Machine just shut down and my card was gone. I was abroad with no further money for more than a week and I was going to leave NYC to visit another country. Worst experience I ever had in my whole life. I called the bank customer service, they first told me that I had the wrong number (I didn't) as it was the help line number on the ATM) and when they understood that I had the right number, they didn't do anything to help me, just told me "come back when the branch is open for help". It was useless as I was leaving NYC the same night and no help was offered. They just told me to call my bank to block my card, something I would have done regardless if I couldn't get my card back. Another scary thing about this awful experience is this: While the ATM system was shutting down on the screen there was the Windows notice "this copy of Windows 7 is not genuine". How is it possible that an International Bank in the most important banking town of the world (NYC) allows a branch ATM to operate in this manner?
Mar 19th, 2017