Mercedes House

Excellent amenities and the most attentive building management and staff I've seen in NYC! Would recommend.
Sep 15th, 2021

Lived at MH for 3 years, had a great experience. Would highly recommend.
Aug 2nd, 2021

I have lived here for one year and absolutely love this place! The staff is very friendly and super helpful. Requests are addressed as soon as possible. Management hears what the residents think and is very very supportive. The amenities are great too with indoor gym and pool. This is also a great neighborhood too especially for dog lovers (there is a great dog run nearby). We love this place!! I would definitely recommend others to live here!!!
Apr 23rd, 2021

If you would like to experience water leaking seasonally, smelling gas odor in your apartment and irresponsible resident management, then this place is for you.
Apr 12th, 2021

The staff are the most professional and considerate team among all the rental buildings I have lived. I have lived in four similar luxury rental buildings in NY and also NJ. This is the only review I have ever written. The team of Mercedes House are nice, empathetic, clear, and resourceful. Their level of professionalism is also top-notched. I’ve lived here for twice in 2017 and 2020. In 2017, Tony, one of the staff, helped me save a lot of money. I wanted to find an apartment in NYC. I was inexperienced in the Manhattan rental market so I relied on a “fake” brokerage firm run by some Chinese people, which I found on WeChat. But Tony found the application was strange and called me to know more details. It turned out those people were lying about the deal and wanted to swallow some of my rental free months’ credits. They were not a brokerage firm at all. With a very warm heart, Tony helped me through the application process. He is not only professional, but also very kind. After one year of residence, though I enjoyed the building very much, I decided to move away to live together with my ex. Last year I had a divorce with my ex, and was looking for an apartment in the neighborhood. I decided to go back to Mercedes House because of my past pleasant experience. Due to the COVID pandemic, I expected the process to be very hard. Derek and many other members of the team helped me a lot in the process. The point I love most is that they write down everything in an email, and it’s very organized, clear, systematic and considerate. Most other rental buildings don’t communicate those items that well. The other buildings tend to send “one-off” emails for the common items, while Mercedes House summarize everything so well that all the residents can enjoy the benefits. Because of their professionalism, I had no trouble when moving during the pandemic. The process was smooth and the team were also able to address my questions timely even though it was in the pandemic. I liked the building a lot, but sadly I decided to go back to Asia this year. The move-out process was also trouble-free. Mariana and Marissa helped me a lot. Mariana provided help for my international relocation and saved me a lot of worries. Marissa did the final move-out inspection. When I left, she kept reminding me of several items and also nicely held the door for me when I moved with my luggage. I found both of them are sweet, considerate, very well-spoken and empathetic. The final inspection was also very transparent. They even provided the pricing and gave you a choice of finding someone else to fix the small damages before you leave. When I lived in the other buildings, I had no idea why my security deposit was deducted, but Mercedes House provides an absolute transparency! Furthermore, I’m impressed how the team keeps evolving. My 2020 experience is even better than 2017, because they keep refining their processes and things are more and more organized. It’s very difficult to manage such a large building with so many residents and they are doing an amazing job. One final point is that they have the best gym in the city. (Cheaper than Equinox, but better, larger, and cleaner.) If you love workout, you’ll be amazed and enjoy your exercise experience a lot. Plus, G is always there to help you.
Jul 23rd, 2021