Geek Squad

Absolutely useless. Went there for help with my cell phone. The girl working tried to help or get info for what I needed. The guy didn't even turn around. when he finally did because i asked again, it was as if I was bothering him. If you need help, Don't waste your time at this location.
Apr 7th, 2024

I dropped my computer off on a Saturday. They told me they'd do the diagnostic and get back to me by Sunday or Monday at the latest. I tried calling all day Monday and Tuesday but the local geek squad number sends you to a call center. They couldn't give me any updates and kept saying that someone from the store would call me, but they never did. I finally had to go there on Tuesday evening in person and it turned out they hadn't even checked the computer yet.
Feb 28th, 2024

The customer service was good but the customer that help me did not help at all. His personality was good but he don't know anything about phones or just to simple transfer a video from a phone to a flash drive.then they called themselves geek squad? They don't know anything about electronics.
Feb 21st, 2024

These folks at the Mt Vernon location were great they analyzed the problem, gave me a price and looked for ways to save me money on the repair, they fixed the original problem and have been working remotely to fix and additional issue that developed after the original fix, special shout-out Emerie for her professionalism and attentiveness. Disregard all those bad reviews. These guys are great.
Jan 20th, 2024

They were helpful.
Nov 2nd, 2023