R&M Team

DON'T GO THEY ARE SCAMMING!!!!! They just want to make you see random other dentist. Also wouldn't give me a cleaning bc of a 20yr knee surgery without medical clearance!!! The dentist didn't even know that I needed a filling replaced.... So what is he looking at??? More interested in me getting Invisalign. Save yourself and your time!
Oct 16th, 2021

I recently changed to this office a few months ago and it's very pleasant. Just last week I had an extraction and Cassandra and Dr. Kass were awesome and attentive. I was still having pain and called the office, Sam was amazing. She got me an appointment very quickly to address my pain and took the extra time to go over all of my billing questions. This place is great and ill be a patient for life. The entire staff was welcoming and caring.
Sep 22nd, 2021

The staff is incredibly unfriendly, Dr. Shapiro does not give out good vibes, my kids were uncomfortable and were definitely not happy there. Dr. Park is very rude and defensive! We left there fuming by his comments! Also made to wait 45 min sometimes and in a hot waiting room. Middletown Dental Associates is where we go now and they are awesome! Should have left years ago!!!!
Aug 16th, 2021

I made an appointment here after my regular dentist refused to see me because of an insurance issue. I was having pain and I got an appointment that was convenient for me. I was scared to death but knew I had to go. The receptionists were a little busy but I was taken care of immediately. Before I was done filling out the paperwork a nurse came out to get me. ( I wish I would’ve paid attention to her name.) I was given an x-ray and told I had to have an extraction. I was not happy about that but there was no help for my tooth. Dr. Shapiro came in to numb me (he was very honest and told me a few shots were going to hurt.) The first shots didn’t numb me enough so he gave me more. He made sure I was numb before he started to work on my mouth. He worked as quickly as he could to get me out of pain. He also explained to me options for replacing the tooth I was going to lose. He’s a dentist with little bedside manner but gets to the point and does his job. I’ll be going back in a few weeks to see what else he can do to make sure I don’t lose anymore teeth. It wasn’t a great experience because I’m terrified of dentists but it wasn’t absolutely horrible either.
Jan 27th, 2022

Service from the hygienist and dentist were great. My complaint comes from the fact they convinced me to get treatment that was not covered by my insurance. The waiver I signed denoted a specific price. When the time came to pay, the waiver I signed appeared to have been whited out and crossed out several times. THE PRICE INCREASED AFTER I SIGNED THE WAIVER. Extremely unprofessional and probably illegal. They claimed the original pricing was a mistake and had to pay the new price. I argued for a while it was not fair that I pay the price for their mistake, but the old lady at reception was extremely rude and didn't seem to care at all. There was one nicer lady at reception but she seemed too scared to stand up to the old crone. In the end, I paid bc a line was starting to form behind me, and also I had to get to work.
Dec 11th, 2021