American Medical Alert Corporation

Aug 11th, 2019

Don't waste your time
Jul 23rd, 2019

Actually Tunstall Americas
Jan 4th, 2018

Very bad experience. My mother has been with them 1 yr and half .My mother is french speaking originally they had said it was bilingual when in fact the dispatchers are only English speaking. If she pressed the button or by accident activate the button .. on the monitor it is only English speaking dispatchers she would get. This time apparently she would have said to the dispatcher she did mot want to call the ambulance but she had fell. So they called me; when i arrived on the monitor i could hear someone speak loud none stop another language absolutely impossible to shut the monitor it wad very disturbing. I can imagine if my mother would have been alone in the middle of the night she would have not known what to do. Then i had to call the 888 number pres 1 press 2 press Press 3 or press 4 or start again as i needed to talk to technical then you get put on hold. By the time i got someone to talk to me i was told they had made a mistake and transferred the call to a dispatch center and that was them who spoke another language loud and none stop. It is not rare that when i did the testing of her alert monthly that i ended up being on the phone 1 hour or more because of issues. I have today cancelled my mother’s subscription as i could not trust this company to give an adequate service to my mother.
Apr 25th, 2021