Perry's Florist

Sep 5th, 2021

Ordered flowers on Thursday morning for same day delivery. Got a call at 6pm Thursday that they “forgot my order” and it would be delivered Friday instead. They never came Friday and didn’t even have a courtesy to call me and let me know. I called Saturday and they had no idea and didn’t offer to help. Horrible customer service and communication.
Jul 10th, 2021

Poor quality in comparison to other florists with bouquets that could be purchased for cheaper at the local food store. Not worth the money they charge.
Jun 28th, 2021

BRIDES BEWARE!!!!!! MY FLOWERS FOR MY WEDDING WERE NEVER DELIVERED. EMPLOYEE WHO WAS DESIGNATED TO DELIVER THEM JUST LITERALLY FORGOT TO DELIVER THEM. Details below: I ordered flowers for my wedding from Perry's in Ronkonkoma. I thought this was a safe choice since my husband and I were getting married down the block at St. Joseph's which would make the delivery process super simple. Being an anxious bride, I followed up after ordering/paying for them in the store asking for my order and delivery date/time to be put in writing. After a few days of waiting, Wendy sent me the confirmation in email. In addition to this email confirmation, I confirmed the delivery information AGAIN via email with Wendy a week before my wedding and also on the phone with another employee two days before my wedding. The wedding day flowers were supposed to be delivered at 3:30PM for a 4PM start time. I arrived at my wedding at 3:45PM ready to walk down the isle to find that the flowers HAD STILL NOT been delivered. Everyone had been scrambling. We tried calling and emailing and received no response from anyone at the store. My sister in law literally ran out of the church and drove to Perry's herself to find the door locked, lights off, and no employee in sight because they were closed. My sister then ran out and drove home to try and find flowers for me at least so I wasn't walking down the isle empty handed. My father in law and dad were running around the church checking every room inside and outside to see if they were delivered someone else. Our guests were waiting in the pues for 45 minutes waiting. My family and bridal party had no flowers and the church alter was completely bare without our flower arrangement. My bridesmaids literally walked down the isle holding their thumbs awkwardly while completely flushed red from running around trying to help find the flowers. Not to mention, we paid for a photographer to take bridal party photos afterwards and we did not have flowers. We also planned to use the bouquets as a part of our decor at our reception which also didn't happen. Our Mr. & Mrs. Dias Table was bare. My husband and mother in law went to Perry's the next day to talk to Wendy and figure out what happened. Wendy took all of the responsibility and said they messed up and that nothing she could say would make this okay. While it was mature of them to own up to their terrible mistake, it still does not make the situation better. They refunded my cards and my family left the store. I was completely shocked that they returned home empty handed. Perry's didn't even have the decency to offer to give us our flowers that were just sitting in the box still at the store and going to die in a day or two anyway. I called back asking for the flowers since we didn't have a keepsake from our wedding. They delivered the flowers that day to our house, but didn't give us the alter flower arrangement we had made. They attached a small apology card to the delivery with my name spelt wrong. They didn't offer or add anything additional such as a plant, roses, a small gift, or discount, coupon etc. to even attempt to compensate or try to keep our business. In addition, I asked Wendy for the full story while we were on the phone. I finally got it out of her that the employee who was supposed to close up the store and deliver the flowers just completely forgot to deliver them and left. It is completely baffling that there was not a confirmation between manager and employee that the delivery was completed or in process. This is pretty sad since used to be such a reputable store. I love supporting small businesses in my hometown but I should have went to Towers Flowers in Nesconsent instead. Think twice before choosing Perry's for your important event.
Sep 30th, 2021

Updated - I received a dozen roses (pictured) my husband grabbed them out of the case ( he didn’t order them). They were pretty much dying already. Maybe the girls in the place didn’t realize how long they were sitting in the case or something. Perry’s replaced them with a beautiful fresh bouquet delivered to my house. Customer service was great. I honestly wouldn’t mind the original bouquet if maybe sold for like $10 stating they are at the end of their lifespan and giving the opportunity to those who cannot spend $60 on a bouquet to make a loved one happy :) We always order from Perry’s and this is the first time there was an issue. It was quickly resolved and very happy with the flowers sent. They however did not last as long as expected and began wilting within a week.
Jul 30th, 2021