Smile A Bit Dental - Highland Mills

01/30/2024 - Had the worst dental experience of my 67 years on Earth! Had an infection and was given antibiotics and scheduled to return for a tooth extraction one week later to see Dr. Diamond. Arrived at the appointment and the Racist Manager stated that the appointment was no longer standing and that they failed to call me the day before. Dr. Diamond was not scheduled for the day supposedly, but as this was in conversation...Dr. Diamond comes from the back of the office on her way leaving at 9:30am. They refuse to give me services after taking a day off and driving 30 minutes for the appointment. The Racist manager called the Police because I was trying to understand why they would behave in such malicious manner and became agitated... I am a black man and for the life of me can't understand how in this day and age that these people can get away with such depraved behaviour in regards to healthcare. Then they said I could no longer get service there after they made the horrible mistake. Dr. Diamond you are a despicable human being!!! You are a Jewish person treating others in such a foul manner when you can't understand why the world is turning on you! I even gave you a past with your prior less than stellar work. The denture you made from me was actually horrible and absolutely ill-fitted, but yet you got the money! To all that might read this...stay away from this practice for you own good!!! I walked out with the Police and they clearly understood that they had wronged me and said nothing could be done because it is not a criminal matter. Calling the Police on someone because they a non-white should be considered a Crime! The Practice Manager is a blatant Supremacist!
Jan 30th, 2024

It seems that they are billing the customers even after they have been paid by the insurance companies EVEN if the insurance companies have a re negotiated price with them. Looking back at original comment, they are baiting and switching pricing to upsell without permission. Additionally they seem to operate on temp staffing in their office which definitely leads to a lot of billing mistakes that if you dont pay attention will cost you more than you should be paying. Go to another dentist that isnt shady and awful.
Jan 25th, 2024

If you need to reschedule or cancel your appointment, beware. They want 48 hours notice. I gave them 24 hours notice but that wasnt good enough. They charge you $50. So my $5 appt ended up costing me $50 for a non appt. Im disabled and on a fixed income. I also had something come up that prevented me from keeping my appt. Ridiculous!
Jan 11th, 2024

Natalya is the best hygienist Ive ever had. I trust in her judgement and expertise!
Dec 9th, 2023

Dr. Lee is a Brilliant Dentist. She is so current and relevant about Dental Medicine. And Natalia the Dental Hygienist is absolutely the most careful and professional technician I have even known. My dental health has improved 100 percent since being in their care!
Dec 1st, 2023