Salisbury Medical Practice

First of all, I have been coming to this practice since I was a 5 year old child. Originally, Dr Gerber ran this office out of an office across from Bowling Green elementary school. He would cry if he saw what was happening in this office. You can't reach the office itself when you call. You reach a call center. Great for not having to wait hours to reach the office staff, I get it, but disgusted at the lack of empathy on the part of the doctors and office staff. I needed Dr O'Brien to fill out a form for me, and being the two faced person she is, she had no idea who I was and she filled out the form without signing it. I was a patient for 55 years and she just threw away a client and her entire family. To bad you are joke doctor.
Feb 8th, 2023

Worse customer service in the entire world. Never return the calls and pick up the phone. It does not matter how many times you call or leave the message. Longer wait time even to get the referral. Nasty and rude front desk. Need to shut down this place. I been going this office for few years. Did not improve the service at all. Time to move from this place.
Dec 20th, 2022

New to the area, the doctors were highly reviewed. I've called to make an appt 5-10 times over two months. No one has ever answered a phone or called back. Finally gave up and found a new PCP.
Mar 28th, 2022

I have been going here for about 25 years!! Physicals are always an issue, you have to make appointments months in advance. This time I called and left a message for a physical. No call back. I called back after a few weeks and asked for a physical and was told to hold and I was holding for about 20 minutes and Im done with this place. No respect for others time.
Jan 19th, 2022

Have been going to this practice for almost 2 years and love it . Love Dr Keane, patient and cares. Nurse Claire has changed my life , have been poked, bruised and in pain from (different locations)labs, hospital and doctor trying to find my vein.. With a quick exchange of pleasantries , opening and closing of the fist and shes done! Claire , thank you for loving what you do.
Dec 23rd, 2021