Spectrum

Hey Spectrum Team,Im reaching out because Ive hit my limit with a bunch of issues Ive been having with you guys, and its gotten to a point where I really need to get this off my chest and sorted out.So, heres the deal: I went to your store a while back to get a phone with the main goal of transferring my landline over to mobile. I was told everything would be up and running in 3-5 days, which sounded great. To keep the phone safe, I even bought a case and screen protector right off the bat.Fast forward a week later, nothings happening. The phones still not activated despite me getting emails saying it is. Ive called you guys, got more promises, but still nada. I finally had enough, decided to send the phone back (in perfect condition, mind you, since I hadnt really used it), and expected to get my money back without any drama.But nope, the drama was just starting. First off, I wanted to return the phone directly to the store because, honestly, I smelled a bit of a scam brewing if I did it any other way. But you guys insisted I had to ship it back. Fine, I did it your way, but guess what? I then get hit with a $600 bill for a phone thats supposedly in C condition when it went back in the same pristine condition it was in when I bought it.Oh, and to make things even more fun, theres this extra $200 charge from when I bought the phone thats never been returned or explained. Ive tried to reason with you guys, even suggested just forgetting the whole mess, activating the phone like we first agreed, and Id continue paying my monthly fee. But that got a hard no from your end.So here I am, wondering why a huge company like Spectrum is making it so hard over a simple phone activation and return. It feels a lot like Im being scammed, and thats not a good look.Im not looking for much here just a straight answer on why Im being billed for a phone thats been returned in perfect condition, why my initial $200 seems to have vanished into thin air, and why you wont just activate the phone and let me pay my bill like we originally planned.Hoping to get this resolved without any more runarounds. Thanks for taking the time to look into this.
Mar 31st, 2024

Great
Mar 13th, 2024

Great
Mar 13th, 2024

A painless experience . Not expected.
Mar 6th, 2024

If I could give you a minus 5 I would. You may as well take the reservation option right off of your website!!!! Had a 10:00 am appointment. When I got there they opened the doors and it was first come first serve....those with appointments go to the back of the line. What a joke!!! Glad I won't have to be going back there anytime soon.
Feb 25th, 2024