Western New York Dental Group Gates

Barbara Williams _{on Google}

Apr 1st, 2024

I had a problem after my regular location was closed and found this location in a Google search. I had no idea there was another closer to my home. This will be my new location. Everyone was very friendly and efficient, the office was bright and cheerful. I am looking forward to more interactions. Just know that when you enter the medical complex, building 400 is all the way in the back, closest to Buffalo Road.

Brian Rushford _{on Google}

Feb 12th, 2024

I have been a Patient of WNY Dental for 23 years. Over that time I have had some excellent Dental techs and Dentists. On 3/4/24 I woke up in terrible pain from an infected molar. My regular dentist at the Jefferson Road was not available, but I needed help. I was refereed to the WNY Dental in Gates as they had openings. All of the staff were such caring professionals. One of the best dentists I have ever had the pleasurer of seeing was Dr. K .Tress. She was excellent. She saw how much pain and discomfort I was experiencing. Her Chair Side Manor was so calming and her step by step explanation of what she was going to do and how she was trying not to aggravate my tooth help to reassure me. It was determined that I need to have an extraction. She then also advised me on the best and cost effective procedure, so I was not throwing money away. She numbed me up really well to help my pain and then she took extra time to grind down the top of the bad molar so it didn't touch my other teeth. The Tech that was assisting was also excellent , but I did not get her name. She called multiple Dentists Officers trying to get me an urgent appointment. In the end one of the WNY Offices had a cancellation and I will have the extraction in 2 days. The reception team was very helpful in looking at insurances costs at Urgent Cares compared to WNY and they also tried to get me in any office that day. In the end I can't tell you just how much all the their efforts meant to me.

Christine Kimmerly _{on Google}

Jan 12th, 2024

I found that the people that work at WNY Dental are very professional and friendly in both the Buffalo Road Office and the office off West Henrietta Road. I especially appreiate Emily who works at the office on Buffalo Road. She has been very patient and I enjoy working with her.

Nick Gray _{on Google}

Apr 13th, 2023

Wanted $300 in X-rays just to do a $100 cleaning. Wouldnt let me just get a cleaning. Scam

Brittany Siplin _{on Google}

Apr 8th, 2023

Overall not a bad practice. Very pleasant and professional staff. My children loved coming there as patients so it was with regret that today I had to pull them from the practice all together. After going back and forth for over 5 months requesting to get a breakdown of a bill to explain services provided and never receiving it or a call back I grew frustrated with getting the run around and removed them. I really didnt understand why i had to request a bill multiple times when I should I have received one to begin with. All I was sent was letters explaining the amount owed nothing more. I didnt know the dates of service nor which child of mine it was pertaining to. So Im sure the insurance company was just as confused as me and probably the reason they didnt cover it. I had to call to get clarification and then was promised someone would call back which they never did. This went on for months. I didnt think it would be this difficult to get assistance in billing my insurance to cover a $124 bill. They were really quick to threaten me via mail to send the unpaid bill to collections though smh. I rather my children be a part of a practice that appreciate and value there patients because I definitely felt like a number.