BJ's Wholesale Club

Robert Schneider _{on Google}

Apr 5th, 2024

Always find what I need here. Inventory is usually good for what you need, compared to other stores in the area.

Michel Santerre _{on Google}

Mar 18th, 2024

I regularly shop at the Deer Park location and am generally satisfied with it. I occasionally get the rotisserie chicken, which I did again on March 12. The price has not changed in a couple of years, but the chickens are smaller and smaller. The problem is they continue to cook them the same way, as a result they are overcooked. I picked one that was not so well done, but still I ended up with very dry and trashy meat. They need to do something about that

pily hernandez _{on Google}

Mar 3rd, 2024

So sad is my sister's birthday and we always buy a cake for her at deer park location but this time they refuses to put her name on it because the only one who can do it was on her break and they told me to wait for her 40 minutes no way...

Rahul _{on Google}

Feb 3rd, 2024

Terrible customer service. I asked where the water is and she was so rude saying find it yourself then at the checkout I just wanted to apply a coupon she threw mad attitude. BJ's is really for people who can't afford Costco membership.

Michael Kerr _{on Google}

Feb 20th, 2024

On Saturday, March 2, at around 11 a.m., my wife and I stopped at BJs to shop for the week. I usually prefer instant checkout, but today, mainly because I was pressed for time. After scanning 20 items and paying, I received a digital receipt. My wife is a secondary account member, so I checked the remaining items using her login. At that point, I was able to pay, but I was unable to retrieve a receipt for the second transaction. We headed to customer service and explained the situation. Tina came to assist a cashier who could not identify the problem. She decided the issue was the result of us not simply not paying. Then she stated that the charges listed as pending in my account were soft and would eventually fall off. That would make sense, except I had a receipt for the first transaction, also listed as pending.
Tina would not allow us to explain or even state our concerns. She knew we were just being dishonest. After a few minutes of her suggesting I was trying to get away with not paying, I placed an open hand toward the counter, which landed on her hand, and asked her to please hear me out. She said Ouch as if she had been assaulted, and at that point, I walked away. Tara, a front-end cashier, assisted us as best she could. However, my account was ultimately charged 3x, which is an inconvenience but no one's fault. My issue here is that it is impossible to determine someones integrity based on their complexion. Moments after I touched Tinas hand, I witnessed a customer holding her forearm. Tara gently touched my forearm to reassure me she would figure it out. My concern is for people who shop at BJ's using the last of their money, as I often have and do not have the funds to repurchase an order due to a system malfunction, and how they will be treated, especially if they are a person of color. I could not imagine going home to my children with no groceries and being accused of dishonesty, and I will not be shopping at BJS, especially the Deer Park location.