Pearle Vision

Apr 8th, 2024

Great service, nice selection, but Pricey.):
Mar 12th, 2024

I bought a pair of glasses there a year and a half ago The premium reflective coating they recommend I had put on my lenses which I had to pay $129 for is pealing off the glasses I went to the store they said there is nothing they can do because I didnt buy insurance! These glasses cost $1200.00 they shouldnt look like crap after a year ! I was told I would have to buy new lenses which would cost me over $600.00 Very unhappy with lack of customer care!
Mar 2nd, 2024

Could not be happier with getting my new glasses from Ross! The entire process was incredibly easy, customer service was top notch, and I will certainly be reaching out to them again in the future for all of my vision needs!! Keep it up, you guys!
Feb 2nd, 2024

CHECK YOUR RECIPE!!!!!! THE WORST CUSTOMER SERVICE EVER. I am a reoccurring customer who constantly comes back to be disrespected and bamboozled by the employees of this ridiculous establishment. I came in to add prescriptions onto frames I purchased and purchase another pair of contacts. When I came in before for glasses the sales associate added extra items to my leans that I NEVER APPROVED OF! Her response was that I thought they would be good for you and we recommend them to our customers I immediately got that charged removed due to not having any knowledge of this transaction. TODAY staff argued with me about the type of contacts I previously purchased and tried to give me contact lenses that I expressed was TOO THICK for my eyes ( literal eye condoms) for about $100. Finally when I was able to finally speak and point out which contacts I actually purchased my last visit from boxes of contacts that they were refusing to show me. I WAS REFUNDED $90 BACK ONTO MY CARD. When expressing that I would need a detailed invoice the elderly lady who assisted me had me wait AN HOUR FOR A INVOICE COPY AND SHOUTED OH MY GOD as if I was inconveniencing her. She spoke over me and the staff that played me the last visit continued to speak over me and DISREGARDED MY TROUBLES. Will go where I am respected as a customer and if could give 0 stars I wouldve
Feb 16th, 2024